Senior Planning and Fulfilment Administrator

The Senior Planning & Fulfilment Administrator is enthusiastic and hardworking. With experience in a customer services and sales driven role, reliable, computer literate, have a good attention to detail, analytical and excellent communication skills. A great telephone manner and someone who can multi-task and prioritise their workload. Thrives in a very busy but productive work environment.

Roles & Responsibilities of the Senior Planning & Fulfilment Administrator:

• Contract order inputting, including working closely with planning to ensure the orders are inputted with a correct delivery date in line with capacity.


• Daily contract order dispatch, including the sending of dispatch notes, CofA and CofC’s.


• Responsible for producing and distributing a weekly and monthly dispatch report.


• Full vet process including working closely with planning to plan these products in good time to reduce the amount of bulk and finished goods on stock awaiting vet approval.


• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.


• Provide support on reporting the at-risk customer service tracker and issuing to the relevant departments.


• Support on the customer OTIF report and issuing to the Operations Director & Supply Chain Manager.


• Working with the Supply Chain Manager to ensure we are delivering a “World Class” level of Customer Service.


• Managing projects to ensure we are improving our OTIF levels for all our Customers.


• Ownership of key customer order trackers, being the main point of contact for the Top 5 Customer Accounts from a Customer service perspective and attending weekly and monthly account calls.


• Sending product specs to customers at their request.


• Scanning and filing on system all proof of export, Proof of delivery and delivery notes.


• Arranging and creating commercial invoices and any other export documents where required for customers.


• Updating and chasing artwork boards with the sales team to ensure plans are not affected with delays.


• Processing credit notes for customers when required.


• Booking in and arranging loads for bulk orders when required.


• Complete FDA prior notices for shipments to the USA.


• Escalating and responding to all customer complaints in a timely manner.


• Ensure orders are aligned with the production plans, and customers are notified of all delays.


• Monitoring order shortages and ensuring customers are made aware prior to dispatch.


• Communicating with customers and responding to all queries within a reasonable timeframe.

The above is not an exhaustive list of duties required. You will be required to undertake any other reasonable duties in line with the purpose of the role.

Hours of Work:  Monday to Friday 9am - 5pm

Salary circa £30,000 depending on experience.