Senior Programme Manager

Job Summary:

JOB DESCRIPTION – SENIOR PROGRAMME MANAGER

Location: UK based, with travel 20%

Division: Live Nation

Line Manager: SVP Global Tech Ops

Contract Terms: Full time - Permanent 40 hours per week

THE TEAM

Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

This role is a core function within our Global IT department and will report to the SVP Global Tech Ops. 

This role will oversee the many global M&A IT integrations, along with supporting the SVP Global IT Ops and the Programme Director of M&As managing onboarding newly acquired companies.

THE JOB

We have an exciting opportunity for an experienced Senior Programme Manager who can apply the principles of professional project management to develop and manage our global newly acquired companies IT integrations, providing excellent customer service, along with meeting KPIs.  

You will have broad experience of overseeing programmes in a mixed methodology environment, providing a consistent, reliable service to business sponsors and stakeholders. In this role you will manage and deliver programmes by coordinating activities and delivery across multiple, related projects that span technology and operational teams.  These programmes deliver strategic initiatives that enable business transformation.  You will have the aptitude and contextual perspective to understand how multiple parts work together. You will be able to adapt to different areas of the business to meet demands.

You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at steering groups and at conferences.

The person in this role will have the ability and gravitas to lead, inspire and motivate teams.  At Live Nation we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.

WHAT YOU WILL BE DOING

• Manage and deliver IT infrastructure technology programmes by coordinating activities and delivery across multiple, related projects that span both technology and operational teams
• Assist the SVP global tech ops with managing the onboarding of newly acquired companies, working closely with tech teams around the world, local IT teams, and an outsourced partner to bring these companies into our LNE corporate processes and systems in a compliant way.
• Accountable for delivering a risk assessment of previously acquired companies IT integrations – did we leave anything behind in terms of technology that is not part of our corporate network and documenting the risk and remediation steps necessary to become compliant.
• Ensure that projects/programmes are managed and executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools, following defined PMO project management methodologies
• Responsible for M&A IT executive project reporting, to SVP IT and business leaders.  Preparing presentations for businesses, business case submissions on behalf of IT for inclusion into the businesses business cases and assisting the SVP IT with preparation of materials for key business meetings.
• Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility 
• Comfortable with complexity with a high level, contextual perspective and understanding for how multiple streams work together to fulfil a strategic objective that can transform business   
• Ability to adapt to different areas of the business to manage and deliver programs where needed
• Proven experience within the program management discipline
• Manages difficult and often complex problems providing effective solutions
• Analyse and provide regular status reports that are objective and reflect the true state of progress
• Coordinate activities to promote workflow and manage escalations either within the team or to sponsors and executives when needing steer
• Mange the complete lifecycle and facilitate the team to transition from phase to phase
• You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organisation
• Champion, maintain and improve project management best practises to ensure the company and new members of the team are aware of and understand the value in these processes and principles
• Travel to other LNE global offices when needed to support teams, maintain relationships and co-ordinate launch activities
• Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations
• Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organisation, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycle
• Excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups  
• Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning tools
• An excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyse current best practices for suitability within Live Nation
• Experienced and knowledgeable in Agile and Waterfall methodologies, as well as other forecast and estimation tools and technics
• Qualified in a recognised Project Management methodology (Prince II, PMI, etc)
• Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)  

• Excellent leadership skills to lead, inspire and motivate cross-functional distributed teams in various international offices
• Able to present with confidence and excel at standing up in front of a room to lead workshops or structured training sessions
• Able to negotiate and understand the value of listening and the power of empathy
• Engender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision making
• Pragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driver
• Excellent organisational skills and the ability to prioritise tasks and manage expectations
• A self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and quality

LN VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Live Nation has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.