Senior Project Manager - Bereavement, Registration

Location: Birmingham (Hybrid Working)
💼 Contract 2 Days a Week for 6 Months

About the Role

We are looking for an experienced Senior Project Manager to lead a major organisational transformation programme across Bereavement, Registration, and Mortuary Services.
This is a high-impact role focused on modernising critical public services, improving compliance, enhancing operational efficiency, and delivering compassionate, citizen-focused service delivery. You will work at the heart of local authority operations, leading change across sensitive and highly regulated areas.

Key Responsibilities

Lead the end-to-end delivery of organisational change programmes across Bereavement, Registration, and Mortuary services
Design and implement new operating models, processes, and service structures to improve efficiency and service quality
Drive service transformation, ensuring alignment with statutory responsibilities and best practice
Develop and implement policies, procedures, and governance frameworks
Lead procurement and commissioning activities, including drafting specifications, tender documentation, and evaluation
Establish and monitor KPIs and performance frameworks to drive continuous improvement
Manage budgets, resources, and timelines across complex programmes
Engage and influence senior stakeholders, including council leadership, public health teams, and external partners
Lead multidisciplinary teams through change, ensuring effective communication, engagement, and adoption
Ensure services are delivered with sensitivity, dignity, and compliance, particularly in bereavement and mortuary settings
Manage risk, legislative compliance, and regulatory obligations
Essential Experience & Skills

Proven experience delivering organisational change / transformation programmes within local government or public sector
Strong background in Bereavement Services, Registration Services, Mortuary Services, Environmental Health, or related regulatory services
Experience developing and implementing operational models, policies, and service improvement strategies
Demonstrated ability to lead service reviews, restructures, and transformation initiatives
Experience managing budgets (multi-million £) and teams
Expertise in procurement, commissioning, and contractor management
Strong understanding of legislative and regulatory frameworks relevant to public protection or statutory services
Excellent stakeholder management, leadership, and communication skills
Ability to lead teams through sensitive and complex organisational change environments
Proven experience managing TUPE transfers, including staff consultation, risk management, and seamless transition of services within regulated public-sector environments.
Don't miss this opportunity to make a real impact-apply now by sending your updated CV.

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