Senior Project Manager, Client Change Management

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Project Manager, Client Change Management.

Join HSBC Global Payments Solutions (GPS) as a Senior Project Manager, Client Change Management, within our Client Connectivity team. At HSBC, our GPS Client Connectivity team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.

The role of a Senior Project Manager in Client Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll lead the charge in onboarding clients onto our channels and solutions, ensuring seamless transitions and driving satisfaction, and will manage several top-tier clients yourself.

As a HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Lead and manage multiple complex projects to on-board clients to for varied Products, including Liquidity, NgVAM, HSBC Digital Channels (HSBCnet, Treasury API, H2H and SwiftNet). 


• Provide pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your deep SME knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.


• Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively.


• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.


• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.


• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.


• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.


• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders

To be successful in this role you should meet the following requirements:

• Proficiency in payments and liquidity product knowledge.


• Extensive experience in building effective client relationships and stakeholder management.


• Previous project management experience and/or relevant qualifications.


• Familiarity with design thinking principles.


• Ability to manage competing deadlines effectively in real-time.


• Excellent communication and influencing skills.

Opening up a world of opportunity.