Senior Project Manager (Service Transformation)

Job title: Senior Project Manager (Service Transformation)

Contract: 6 - 9 months

Location: Remote (UK)

The Senior Project Manager (Service Transformation) is responsible for the end-to-end delivery of one or more key projects / workstreams within the Transformation Programme.

Reporting to the Programme Director, this role ensures that projects are delivered on time, within scope, and aligned with programme objectives, contributing to the overall success of the transformation.

The Senior Project Manager translates programme plans into detailed execution, driving

delivery across cross-functional teams while ensuring control, quality, and stakeholder

alignment

Key Responsibilities

Project Delivery Ownership

Lead the end-to-end delivery of assigned projects or workstreams
Develop and manage detailed project plans, timelines, and deliverables
Ensure delivery is aligned with programme priorities, scope, and objectives
Drive execution to meet milestones, quality standards, and deadlines
Track and manage dependencies with other projects or workstreams

Planning & Execution Management

Define clear project scope, deliverables, and success criteria
Break down programme objectives into actionable plans and activities
Monitor progress and ensure alignment with overall programme roadmap
Manage resource allocation and utilisation across project activities
Ensure effective coordination across cross-functional contributors

Risk & Issue Management

Identify, assess, and manage project-level risks and issues
Develop and implement mitigation and contingency plans
Escalate critical risks and blockers to the Programme Director in a timely manner
Ensure proactive problem-solving across delivery teams

Stakeholder Management

Engage with key project stakeholders across functions and regions
Ensure alignment and clarity on objectives, roles, and deliverables
Provide clear and timely updates on progress, risks, and outcomes
Facilitate decision-making at project level, escalating where needed

Reporting & Governance Contribution

Provide accurate and consistent reporting to the Programme Director and PMO
Ensure project data is up-to-date, reliable, and aligned with programme standards
Contribute to programme governance processes and reporting cycles
Prepare materials for project reviews and programme checkpoints

Change & Adoption Support

Work with Change teams to ensure alignment between delivery and adoption plans
Support the implementation of change initiatives at project level
Identify risks related to business readiness and adoption
Ensure deliverables are implemented and embedded effectively

Collaboration & Team Coordination

Coordinate cross-functional teams, SMEs, and external partners
Foster strong collaboration and accountability within project teams
Ensure clarity of roles, responsibilities, and deliverables
Promote a delivery-focused and results-driven culture

Knowledge, Education, Skills and Experience

Strong expertise in:o Project planning and execution

o Risk and issue management

o Dependency management

o Budget and resource tracking

Familiarity with methodologies such as:o PMI / PRINCE2 / Agile (or equivalent)

Skills

Strong execution and delivery mindset
Ability to drive progress and accountability across teams
Excellent communication and stakeholder management skills
Problem-solving mindset with attention to detail
Ability to work in fast-paced, evolving environments

Knowledge, Education, Skills and Experience

Significant experience in project management within complex environments
Proven track record of delivering cross-functional projects successfully
Experience in transformation programmes, service delivery, or operations
Exposure to matrix organisations and multi-stakeholder environments
Experience working within structured programme governance frameworks

Key Performance Measures

Delivery of assigned projects:o On time

o Within scope and quality expectations

Effective management of risks, issues, and dependencies
Level of alignment with programme objectives and roadmap
Quality and reliability of project reporting
Stakeholder satisfaction and engagement
Contribution to overall programme success

Key Relationships & Interaction

Technology / Operations stakeholders
Finance / Value tracking teamsIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Only candidates based in UK and eligible to work in UK are allowed