Senior Receptionist

Be the First Impression That Lasts!

We’re looking for a confident, people-focused professional to lead our Front of House and Office Services. From managing reception and meeting rooms to overseeing telephony and daily operations, you’ll be the face and voice of our business. If you thrive on delivering 5-star service and love keeping things running smoothly, we want to hear from you!

Responsibilities

• Manage the Reception & Telephonist Coordinator role, supporting the daily functions of the running of both services.
• Oversee the Telephony for the main London & Edinburgh switchboards, with the main Telephonist role reporting into you.
• Coordinate the daily tasks for the reception team and divide amongst both.
• Maintain the meeting rooms, ensuring that they are clean, fully stocked and set with refreshments/catering prior to the arrival of external guests
• Arrange lunches for client meetings with external caterers and occasionally go out to purchase lunches for last minute lunch requests.
• Book couriers ensuring we maintain a low cost but efficient service
• Responsible for the incoming and outgoing mail deliveries, ensuring a same day processing SLA of all incoming mail.
• Offer general help to all visitors where appropriate
• Maintain a clean and tidy reception area at all time, ensure the most current literature is on display
• Maintain stock levels of the tea, coffee, and biscuits, ordering more stock as and when required.
• Document Editing – creating PDFs, printing, scanning, binding and supporting the business where needed with administrative tasks.
• Coordinating ‘New Starter’ Office inductions – Health & Safety tour of the office and arranging new starter passes and keeping a log of these.
• Oversee monthly Credit Card Reconcilement for Princes Exchange.
• Coordinate the management of off-site storage recalls/submissions to ‘Restore’ when requested by the business.
• Raise Purchase Orders when required following the company procedure.
• Book travel – in-line with the company travel policy and sustainability drive.
• Completion of monthly reception and Office Services stats for MI reporting, including telephone stats.
• Hold bi-weekly 1-2-1 meetings with you direct report (if necessary).
• Review existing procedures and look to implement new initiatives that would enhance service delivered.
• Manage all absence and holiday requests following company procedure. Other duties as reasonably required by your manager.
• First Aid & Fire Marshal roles will be expected to be undertaken by this individual.

Knowledge

• Intermediate competence of Microsoft Word, Excel and Outlook.
• Excellent organisational, time management and administrative skills.
• Knowledge of Financial Services would be beneficial, although not essential.

Qualifications

• Educated to GCSE level or equivalent.
• Hospitality/Customer Services qualifications are desirable.

Skills/Other relevant information

• Ability to provide 5-star service, which reflects the professional image of the Company, in this front of house role, through their appearance, conduct, can-do attitude and flexibility.
• Excellent oral and written communication skills.
• Strong time management skills
• Able to participate and contribute as a valued member of the office services team.
• Ability to work autonomously.
• Previous people management necessary.