Senior Receptionist

Job Description:

Senior Receptionist

Location: King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London, W1G 6AA
Contract Type: Permanent, Full Time
Hours: 37.5 hours per week
Working Pattern: Monday to Sunday on a rota basis, covering shifts between 7:00am and 10:00pm, with occasional ad-hoc weekend cover required.

Salary: Up to £30,900 per annum, depending on experience, plus excellent benefits

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

To ensure all reception and administrative activities in the Hospital are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.

You’ll help us make health happen by:

• Lead and supervise the reception team to ensure high standards of service are consistently maintained.
• Greet patients, visitors, and staff in a friendly, professional, and courteous manner to create a welcoming and supportive environment.
• Manage patient check-ins, appointments, and enquiries efficiently to ensure smooth patient flow and minimise wait times.
• Oversee scheduling and coverage for the reception team to guarantee that the front desk is always adequately staffed.
• Handle issues or complaints swiftly and diplomatically to ensure all concerns are resolved professionally, enhancing patient and visitor satisfaction.
• Maintain a clean, organised, and welcoming reception area to create a professional and pleasant first impression for patients and visitors.
• Assist with administrative duties, including answering phones and managing mail to support the efficient operation of the hospital’s front desk and administrative functions.
• Collaborate with other departments to ensure seamless coordination of patient care and services across the hospital.
• Support the Front of House Supervisor in training and developing the reception team to enhance their skills and ensure continuous improvement in service delivery.
• Adhere to hospital policies and procedures to maintain a safe and compliant working environment.
• Provide regular updates to management to keep them informed of front-of-house operations and any arising issues.

Key Skills / Qualifications needed for this role:

• Previous experience in a similar receptionist or front-of-house role, ideally in a healthcare setting, to bring relevant knowledge and ensure seamless integration into the role.
• Strong leadership and team management skills to effectively supervise and motivate the reception team, ensuring high levels of performance.
• Excellent communication skills both written and verbal
• Deliver an outstanding customer service by being friendly and welcoming
• Well organised, reliable and have a proactive attitude
• Computer literate
• Ability to work in a fast-paced environment while maintaining calm and professionalism, particularly during peak times.
• Knowledge of medical terminology (desirable)

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days’ holiday (increasing with service) with the option to buy or sell
• Bupa health insurance as a benefit in kind
• Enhanced pension & life insurance
• Emotional and family wellbeing support
• Financial wellbeing resources
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Part of a Globally Trusted Healthcare Group

When you join King Edward VII, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.   

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