Senior Rent & Service Charge Officer

About the role

We are offering a new opportunity for a Senior Rent & Service Charge Officer to join the Customer Accounts team on a 12 month fixed term contract.

In this role, you will be responsible for managing complex caseloads and working closely with key stakeholders to ensure the delivery of effective services. You will collaborate with colleagues to prevent and reduce debt, promote value for money and act as a subject matter expert, providing guidance, support and training across the team.

The successful candidate will have experience in providing high-quality services within a customer-focused environment, together with strong knowledge of relevant legislation and best practice in social housing rent.

You will also be able to demonstrate these essential skills:

• Proven experience in delivering high-quality services in a customer-focused environment.
• Proven experience in investigating and resolving complex billing and collection enquiries.
• Experience in building relationships and managing stakeholders effectively.
• Strong knowledge of relevant legislation and best practice in social housing rent.
• Excellent attention to detail.
• Proven influencing and negotiating skills.

To apply, please submit your CV and a covering letter demonstrating how you meet the essential criteria.

We will be holding face to face interviews for this role at our office in Oldham on 26^th and 27^h August 2026. 

Role Profile: https://jobs.guinness.org.uk/rps/SeniorRent&ServiceChargeOfficer.pdf   

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.