Senior Repairs Manager

The Role:

We are seeking an experienced Senior Repairs Manager to lead the delivery, performance and continuous improvement of responsive repairs, voids, damp and mould, disrepair and maintenance services across a residential housing portfolio.

This is a high-profile leadership role responsible for ensuring services are resident-focused, operationally effective, financially sustainable and delivered to the highest standards. You will lead teams, manage contractors and drive service excellence while ensuring compliance with regulatory and safety requirements.

Key Responsibilities:

* Lead the delivery of responsive repairs services, ensuring works are completed within target timescales and quality standards.

* Drive performance improvements through effective monitoring of KPIs, customer satisfaction and service outcomes.

* Manage and develop in-house repairs teams and operational staff, promoting a culture of high performance and accountability.

* Oversee the delivery of void property programmes, reducing turnaround times and maximising letting performance.

* Lead the management of damp and mould cases, ensuring a proactive, resident-focused and risk-based approach.

* Manage disrepair cases, minimising legal risk and ensuring effective liaison with surveyors, contractors and legal representatives.

* Monitor contractor performance, ensuring compliance with service standards, KPIs and contractual obligations.

* Manage operational budgets and deliver value for money across repairs and maintenance services.

* Support emergency planning and incident response activities, including building safety issues where required.

About You:

To be successful in this role, you will have:

* Significant experience managing responsive repairs services within a social housing environment.

* Proven experience leading operational teams, contractors and Direct Labour Organisations (DLOs).

* Extensive knowledge of responsive repairs, voids, damp and mould, disrepair and housing maintenance services.

* Strong understanding of housing regulations, building safety requirements and Housing Ombudsman expectations.

* Experience managing budgets, performance frameworks and service improvement programmes.

* Excellent leadership, communication and stakeholder management skills.

* The ability to analyse complex performance data and implement effective solutions.

Qualifications:

* Level 4 or Level 5 qualification (or equivalent experience) in Housing, Construction, Property Maintenance, Building Surveying, Asset Management or a related discipline.

* Management qualification such as ILM Level 5, CMI Level 5 or equivalent leadership qualification.

* IOSH Managing Safely, NEBOSH General Certificate or a similar Health & Safety qualification.

* Professional membership, or working towards membership, of the Chartered Institute of Housing (CIH) or Chartered Institute of Building (CIOB) would be advantageous.

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This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Only candidates based in UK and eligible to work in UK are allowed