Senior Retail Experience Creative Manager

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

The Senior Retail Experience Creative Manager  will be responsible for the origination, creation and delivery of new Retail concepts and formats both for Store Design, VM and Events. 

Working on strategical touchpoints indicated by senior stakeholders,  you will translate Charlotte’s vision and ethos into an exceptional Retail Theatre on line and off line, captivating the shopper, ensuring a fully 360 experience, fostering engagement, brand love, loyalty and profitability.

As a Senior Retail Experience Creative Manager you will

• Particularly focused on the new customer journey, after aligning with different stakeholders both in Global and Regional teams, the Sr. Retail Experience Creative Manager will translate the brief into new concepts, retail formats and events   to elevate globally the brand proposition & brand experience, achieve new and different distribution across physical and digital touchpoints;
• Partnering with our Tech, Digital, UX, Store Design and VM  teams, you will understand and propose meaningful innovation in retail technology and will include it into the design process, to keep the brand ahead of the competition;
• You must be able to design and propose a complete 360 Retail Theatre, considering e-comm, social media, gaming, etc..and including physical and digital retailtainment;
• In collaboration with the Global Events Team, design and support the regions with the most unforgettable interactive events, to mesmerize our customers and foster virality;
• Be the best partner and engage with all functions in and out the team through solid collaboration to deliver & maintain excellence;
• Identify and propose areas of improvements to increase visibility, emotions, engagement , advocacy and repetition  at the point of sale, pushing the customer from off line to online and viceversa;
• You must be able to produce clear guidelines to motivate and excite the regions in the implementation of the different projects;
• Ensuring constant optimisation of work tools, processes and communication;
• Proactively monitoring and engaging a list of preferred and reliable partners  to ensure we will always anticipate trends and customer behaviours;
• Ability to balance art and commerce, and show creative vision that supports and

·       drives commercial results

Who you will work with

·       You will be reporting to the Head of Retail Experience

About you

·       Proven experience of retail / digital / scenography 3D design  experience in retail or tech  design agencies, luxury beauty or fashion brands preferred

·       Mandatory 3D software design skills: SketchUp , 3D Max or Cinema 4D preferred

·       Good knowledge of Graphic Design and use of the Adobe Creative suite with Mandatory Photoshop-Illustrator and basic InDesign.

·       Interior design, Architecture, Product Design, Arts or 3D digital / motion graphic degree.

·       Global experience especially across Asian markets preferred

·       Ability to work in a fast paced, entrepreneurial environment with Executives and Directors

·       Emotional Intelligence and empathy to build strong relationships with colleagues and suppliers

·       Excellent communication skills, creative, open-minded and naturally innovative

·       Flexible in processes and ways of working, thinking out of the box

·       Daring attitude, able to take risks

·       Team player

·       Ambitious and driven with an impeccable work ethic and commercial business acumen

·       Professional attitude and a real pride in quality of work

·       A solution focused approach with the ability to stay calm under pressure

·       Ability to work with a variety of people in various disciplines

·       Superior written and organisational skills, able to delegate and build trustful relationship

·       Strong understanding of current beauty and fashion trends

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

·       Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

·       We’re a hybrid model with flexibility, allowing you to work how best suits you

·       25 days holiday (plus bank holidays) with an additional day to celebrate your birthday

·       Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey

·       Financial security and planning with our pension and life assurance for all

·       Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues

·       Bring your fury friend to work with you on our allocated dog friendly days and spaces

·       And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!