Senior Sales Negotiator/Office Manager

We’re working exclusively with a long-standing client to recruit a SeniorSales Negotiator/Office Manager for their well-established office in Barnard Castle. This is a great opportunity to join a professional and supportive team handling a varied portfolio of residential properties.

Previous experience in estate agency is welcome but not essential. If you have a background in customer service, strong interpersonal skills, and a willingness to learn, we’d encourage you to apply.

The working hours are Monday to Thursday, 9:00am to 5:30pm; Friday, 9:00am to 5:00pm; and every other Saturday, 9:00am to 1:00pm, with time off in lieu provided.

Key Responsibilities:

• Provide hands-on leadership to the branch team, encouraging collaboration and maintaining high standards
• Oversee daily operations to ensure a smooth and efficient customer experience
• Manage a portfolio of residential properties, supporting the team in delivering results from instruction to completion
• Conduct market appraisals using local insight and property expertise to win new business
• Support sales performance through effective lead generation, negotiation, and pipeline management
• Build lasting relationships with clients, offering guidance throughout their property journey
• Monitor KPIs and contribute to branch planning and performance reviews
• Mentor and support team members in their professional development
• Work closely with colleagues across Marketing, Sales Progression, and Administration to deliver a seamless service

About you:

• Experience in estate agency, ideally with previous management or team leadership responsibility
• NAEA Qualification is preferred, however we would consider applicants who are willing to complete the qualification within 6 months
• Strong communication and interpersonal skills
• Confident in making decisions, managing priorities, and solving problems proactively
• Good organisational skills and attention to detail
• Comfortable using CRM software and Microsoft Office
• Full UK driving licence and access to a car

Benefits Include:

• 5% employer pension contribution
• 25 days annual leave + bank holidays + your birthday off
• Enhanced family leave and company sick pay
• Private health insurance (via salary sacrifice)
• Ongoing training and development
• Professional fees covered
• Early finish on Christmas Eve
• 1% commission based on branch monthly sales

If you're looking to build a career in property and bring strong customer service skills to a professional, values-led team, we’d love to hear from you.