Senior Service Advisor

Your Company:
An automotive business is seeking a Senior Service Advisor to join the team located in the Poole area. This is a dynamic and growing automotive business representing prestigious brands across the South Coast, with a strong focus on delivering exceptional customer service and investing in employee development, offering a premium working environment and exciting career opportunities within the automotive sector. The position holder will be joining a thriving and bustling team, providing excellent customer service to clients, ensuring communication is kept proactive and supporting a growing team of individuals.

Your Roles and Responsibilities:

• Providing coaching and support to a team of Service Advisors and Administrators, ensuring adherence to core processes
• Assisting both the Service Manager and Aftersales Manager with the effective allocation of daily workloads and responsibilities
• Taking ownership of debt management and Work in Progress (WIP) control to maintain financial efficiency
• Managing and supporting VIP customer journeys to ensure a premium and personalised experience
• Monitoring key performance indicators (KPIs) to drive continuous improvement across the department
• Overseeing the allocation and coordination of mobility support programmes
• Acting as a deputy for the Service Manager in their absence, maintaining operational consistency
• Keeping customers regularly informed on the progress of their vehicles
• Clearly explaining technical diagnoses and proactively upselling critical or urgent repairs in a professional manner
• Ensuring every customer interaction reflects the highest of standards
• Handling customer concerns and complaints with care and professionalism, aiming for positive and lasting resolutions

What you will need to Apply:
The ideal candidate for this role will have previous experience within a similar customer facing role, ideally within the automotive industry. Applicants must be confident communicators and have an aptitude for team leadership, with a solid understanding of key customer service principles. Existing technical knowledge relating to automotive repair work would be beneficial. A good attitude and the ability to manage a diverse and full workload is required.

Please note: this role will require Saturday working, on a rota basis.

What you will get in Return:
For the successful candidate a starting salary in the region of £33,000 would be on offer, alongside a comprehensive renumeration package that will include additional rewards such as life assurance, health cash plan, a good holiday allocation, and pension contribution among other benefits.

In addition, whilst in this role there will be very strong routes for progression and the support needed to thrive in this role, enabling personal development growth. There will be hands on training provided with premium materials, and opportunities to further development and learning when possible.

If this excellent opportunity interests you, then please don't hesitate to apply today!