Senior Service Controller

JB404: Senior Service Controller

Salary: £34,000 per annum

Location: Farnham

Overview:

First Military Recruitment are currently seeking a Senior Service Controller on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities for the Senior Service Controller:

• Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
• Input Timesheets on a daily basis.
• Chase the customer for order numbers on all work that is not covered by warranty.
• Keep constant communication with the customer to give them updates on all live breakdowns.
• Arrange warranty cross hire machines for any work that can not be completed on site due to Health & Safety.
• Create estimates when additional work is found and send to the customer within 24 hrs.
• Send over final costings for all retail work.
• Invoice all retail work that has been completed.
• Keep the WIP to a minimum.
• Resolve all customer invoice queries.
• Arrange monthly meeting with the Line Manager to resolve any ongoing issues.
• Answer incoming calls into the office and log breakdowns.
• Cover other diary locations during peak times for Holiday.
• Cover the office with other Senior Service Controllers when the Service Office Supervisor is on leave.
• Contribute to the overall success of Greenshields JCB Limited through teamwork and good communication within the Company.
• Actively seek new business.
• Organise and time-manage your workload.
• Achieve and meet strict deadlines.
• Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic.

Skills and Qualifications for the Senior Service Controller:

• An effective team player, aware of the value and importance of working well and closely with colleagues.
• Awareness of team workloads.
• Ability to prioritise and focus on answering incoming calls quickly and effectively.
• Time management skills.
• Ability to work under pressure.
• A good understanding of customer service procedures, policies and best practice.
• A ‘can do’ attitude and willingness to try out new ideas.
• A willingness to help both internal and external customers.
• Company brand awareness.

Benefits for the Senior Service Controller:

• 22 Days Holiday, plus an additional day after 1 year for your birthday, an additional day added after 5 years’ service, up to 15 years, max holiday is 26 days, after 15 years service. 8 Bank Holidays.
• Scottish Widows Pension. Company pay 4%, Employee 5%.
• Death in Service - 3 x annual salary.
• Westfield Cash Back Health Plan – can claim up to £800 back per year on dental, optical, therapies and consultations. Includes counselling service with 6 free sessions and a 24-hour doctor (dependents are covered under this scheme).
• Cycle to work Scheme.
• Uniform.
• Sick Pay – 3 months covered after 2 years’ service, 6 months covered after 5 years’ service.
• Free legal advice to set up a Will and renew or purchase a Mortgage.
• We celebrate significant birthdays and milestone.
• There is a Positive Feedback incentive, 5 pieces of positive feedback will give you £25.00 Amazon voucher and you can claim a max of 10 per year.
• Employees employee – nominations are in the November, with a £1000 for the winner, £500 for second, £250.00 for third.

Salary: £34,000 per annum

Location: Farnham