Senior Service Delivery Manager

Job Description

Service Delivery Manager/ Operations Manager
£60,000 - £70,000 + Benefits Package
Belfast (5 days on-site)

Our client offers a cloud-based job management software that boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors.

The software features real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting.

We need an experienced Service Delivery Manager with experience within support and implementation of software processes to join their growing team!

Your role as a Service Delivery Manager:

• Ensure IT services meet SLAs and manage service disruptions.
• Develop and refine operational processes.
• Oversee IT projects from planning to completion.
• Manage operational budget and financial reporting.
• Implement new tools and stay updated on tech trends.
• Ensure regulatory compliance and robust data security.
• Track KPIs and prepare performance reports.
• Manage third-party vendor relationships.

Your Experience as a Service Delivery Manager:

• A minimum of 5 years expereince as a SDM in a similar industry
• Expereince delivering software and infrastructure projects
• Track KPIs and prepare performance reports.
• Manage third-party vendor relationships.
• ITIL v4 certified

The Service Delivery Manager package:

• £60,000 - £70,000
• Company pension

Candidates must be willing to travel on-site 5 days per week due to the nature of the clients operations.

To hear more about our Service Delivery Manager opportunity