Senior Service Designer

Great services don't happen by accident. They are carefully designed, tested and refined to deliver better outcomes for users and organisations alike. This opportunity will see a Senior Service Designer take a leading role in shaping end-to-end services that connect people, processes and technology in meaningful and measurable ways.

What’s in it for you

£75,000 basic salary plus £5,000 annual bonus
Opportunity to influence major transformation programmes
Work across complex digital, physical and human-centred service environments
Exposure to senior stakeholders and strategic decision-making
Join multidisciplinary teams spanning design, technology and business disciplines
Collaborative culture focused on innovation, creativity and real-world impact
Your responsibilities as Senior Service Designer

Lead design work across discovery, definition and delivery phases
Map and analyse ecosystems to identify opportunities for improvement and transformation
Create future-state concepts, blueprints and customer journeys
Design services that effectively integrate human and automated interactions
Facilitate workshops, co-design activities and stakeholder alignment sessions
Connect service design decisions to measurable user, operational and business outcomes
What we’re looking for in a Senior Service Designer

Previous experience delivering service design within consultancy, agency or complex operational environments
Strong expertise in service blueprinting, journey mapping and ecosystem mapping
Experience translating research and insight into actionable concepts
Ability to influence senior stakeholders and communicate design rationale effectively
Experience working within agile, cross-functional delivery teams using modern design tools
This is a hybrid role, working 3-days per week in the office. 

If you're a Senior Service Designer who enjoys solving complex challenges and creating meaningful outcomes for users and organisations, we'd love to hear from you.

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Only candidates based in UK and eligible to work in UK are allowed