Senior Service Designer - B3

This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered. 

This is a temporary opportunity for 6 months with the possibility of an additional 12 months.

This is an exciting time to join us as we continue to evolve our services, and increase our ability to put learners at the centre of education.

Education Scotland is an executive agency of the Scottish Government and is the national improvement agency for education. Our role is to progress Scottish Government’s ambitious vision for education. One where educators, learners and parents can take full advantage of the potential offered by technologies in order to raise attainment, ambition and opportunities for all.

We are currently looking for a Senior Service Designer to join the Glow team within Digital Services temporarily to work on the Future of Glow programme. Glow is the national online platform for education in Scotland, which regularly has over 350,000 users each month. As Senior Service Designer you will use user-centred service design practice and follow the Scottish Approach to Service Design to evolve and improve Glow. You will work with the Service Design Lead and Senior User Researcher to complete design which will support the future vision for a nationally provisioned service of digital education. 

Responsibilities

• Work within agile teams to shape, prioritise and deliver user-centred services, defining scope, outcomes and minimum viable products.
• Apply strategic thinking to design, evaluate and improve services that meet user and organisational needs.
• Manage stakeholder relationships and expectations, facilitating discussions and building consensus across teams and senior stakeholders.
• Championing inclusive, user-centred design and ensuring services work effectively across multiple channels.
• Collaborate across disciplines, creating networks and partnerships that inform better service design.
• Foster collaborative, high-performing teams and support effective ways of working and decision-making.
• Understand the wider digital and policy landscape, applying this knowledge within a government context.
• Design and improve inclusive end-to-end services, identifying simple and effective solutions across multiple services and channels.
• Use evidence, research, prototyping and testing to inform design decisions and continuous improvement.
• Make and support decisions appropriate to the level of risk and complexity, applying proportionate risk management approaches.
• Lead and influence design decisions, providing constructive feedback, coaching and support to others.
• Select and apply appropriate service design methods, tools and techniques, maintaining design artefacts and documentation.
• Share best practice, develop capability and champion service design standards.
• Identify, communicate and challenge constraints where appropriate to improve service outcomes and to ensure services meet relevant standards and governance requirements.

Working pattern: This is a hybrid role with regular attendance of meetings and workshops in Optima, our Glasgow office.

This role is a temporary position with an expected commitment of 6 months with the possibility of an additional 12 months.

How to Apply

Applications for this position will only be accepted from substantive B3 employees. 

Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).

Vacancy closes at 11:59pm

Selection Process

All applications will be invited to an informal discussion with the hiring manager.

Informal discussions are to be confirmed.

Further Information

If you have specific questions about the role, please contact [email protected]

Read our Candidate Guide for further information on our recruitment and application processes.