Senior Service Engineer

We are looking for a Senior Regional Service Engineer to join a dedicated service team, where you will play a pivotal role in upholding the Karcher brand while delivering exceptional service to their customers. For this role you will predominantly, maintain and repair equipment. This role offers an exciting opportunity to contribute to the growth and success of Karcher by providing first class professional service and support for industrial cleaning equipment.

Location Requirements

To ensure efficient coverage, candidates must be based within 1 hour of the SM4 postcode (Morden, London), ideally in or near the following areas:

London Areas & Surrounding Locations:

SW, SE, E, NW, W, N Postcodes

TW (Twickenham), KT (Kingston), SM (Sutton), CR (Croydon), BR (Bromley), DA (Dartford), UB (Uxbridge), RM (Romford)

Key Responsibilities for the Senior Regional Service Engineer

• Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class service delivery
• Communicate regularly with the Regional Service Manager to coordinate activities and address customer needs
• Diagnose and repair a wide range of industrial cleaning equipment, including municipal machinery
• Complete work orders promptly and accurately, maintaining meticulous records
• Manage stock in accordance with customer requirements, ensuring optimal inventory levels
• Collaborate with the regional scheduler to optimise efficiency and customer satisfaction
• Identify and communicate sales leads to the relevant sales personnel, contributing to business growth
• Develop positive relationships with customers and internal teams
• Participate in on-the-job coaching and personal development activities

Experience, attributes and skills required for the Senior Regional Service Engineer

• Proficiency in electronics, batteries, hydraulics, pneumatics, mechanical, and diesel engines
• Experience with municipal cleaning equipment, fork trucks, HGVs, plant hire, horticultural, or agricultural machinery is advantageous.
• Proven experience in the service and/or cleaning industry is preferred, or willingness to undergo fast-track training
• Excellent communication skills and ability to work effectively in a team environment
• Strong organisational skills with the capacity to manage multiple tasks efficiently
• A full UK driving license is essential, with willingness to travel and stay overnight as required
• Passport for potential training in Germany is preferred

What's in it for You

This is a great opportunity to join a market leader, who offers a collaborative culture and progression opportunities. The starting salary offered is £38,760 rising to £40,000 after probation, based on a 40 hour week Monday - Friday with OTE £50K with overtime. You will receive a fully expensed vehicle, with optional private use, all tools provided. You will receive 25 days holidays, plus bank holidays and your Birthday too, progression opportunities, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!