Senior ServiceNow AI Engineer

Your Opportunity, Your Team

The Senior ServiceNow AI Engineer supports QVC Group, and leads the design and delivery of intelligent infrastructure automation and proactive IT operations across the ServiceNow platform.

Where You'll Work

This role is remote and will require you to connect in person quarterly.

What You'll Do

• Design, implement and optimise intelligent automation capabilities across the ServiceNow platform, with a focus on ITSM and ITOM

• Lead the development of infrastructure solutions that improve operational efficiency, reduce manual effort and support faster incident detection and resolution

• Build and enhance automation workflows, integrations and platform capabilities using Flow Designer, Workflow, Playbooks and related ServiceNow tools

• Develop and improve Service Operations Workspace, virtual agent solutions and predictive capabilities to support proactive service management

• Partner with cross-functional teams to shape platform strategy, promote best practice and embed an automation-first mindset across infrastructure operations

What You'll Bring

• Strong knowledge of intelligent automation capabilities such as Virtual Agent, Predictive Intelligence, AI Search and Now Assist, with the ability to apply these in an enterprise environment

• Significant experience in ServiceNow engineering, including strong expertise across ITSM, ITOM, Flow Designer and Workflow automation

• Proven experience building and enhancing infrastructure and service operations solutions, including integrations, APIs, UI Builder and Service Operations Workspace

• Excellent stakeholder management and problem-solving skills, with the ability to influence direction and deliver meaningful operational improvements

• Experience working in complex enterprise environments, with a strategic and outcome-focused approach

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Disability Confident Scheme

QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.