Senior Specialist Logistics

Job title \u2013 Senior Specialist Logistics\n\nLocation \u2013 Runcorn, UK\n\nJob model \u2013On Site \n\nThe primary purpose of this position is to provide a smooth and efficient process for customer sales orders whilst providing back-office support.\n\nRomer labs are a global leader in innovative diagnostic solutions for food and feed safety.\n\nWe are searching for a senior specialist logistics to support our sales team, accounts team and laboratory.\n\nThe role will be part of a small team within a fast-paced, dynamic environment performing business critical functions covering accounts, ordering, admin and supporting sales managers.\n\nThe ideal candidate will be comfortable engaging with customers by email and phone, supporting sales admin, ordering stock and raising invoices.\n\nYour key responsibilities:\n\nMain responsibilities:\n\n * Processing sales orders and customer communication regarding orders, for example, order confirmation, packaging of the order, sales invoice, courier shipping details, tracking customers\u2019 parcels and lost shipments. \n * General admin; sending copies of sales invoices, credit notes, setting up new customers in the finance and operations database (Currently SAP), web shop queries, customer invoice queries, standing orders, raising sales quotes, lab invoicing for Runcorn.\n * Stock management; ordering stock from head office, managing stock shelf-life, setting and monitoring stock levels including Inventory counting and adjustments as required.\n * Unpacking incoming sales deliveries and booking inventory onto the system.\n * Inputting new sales pricing.\n * Monitoring none inventory items and ordering; stationary, dispatch materials.\n * Answering customer queries by phone and email and directing them to relevant colleagues.\n * Sending dunning letters and supporting the finance department with queries.\n * Support with on site and remote audits. \n\n\n\nQuality responsibilities:\n\n * Immediately report all observed deviations from internal standard operating procedures, Romer Labs Manual and international standards. \n * Support performance of internal and external audits, timely processing and closure of defined non-conformities and recommendations in own department.\n * Complete assigned trainings with corresponding written evidence. \n * Comply with Good Documentation Practices to provide written evidence and help our company establish consistent practices, minimizing the risk of misinterpretation or errors in communication and ensure product quality.\n\n\n\nSHE responsibilities:\n\n * Assist in procurement/maintenance of SHE-relevant materials and equipment, and improvement of SHE topics in own area(s) of responsibility.\n * Control and comply with Safety, Health and Environmental (SHE) regulations and standards in the area of responsibility.\n * Proactively report SHE observations, unsafe behavior, near misses and incidents, wear prescribed PPE and suggest ideas for improvement.\n\n\n\nWe bring:\n\n * The opportunity to work for a world leader in food safety\n * A rich history and a promising future of bold scientific innovation and passionate creation with our customers. \n * A culture that prioritizes safety and well-being, both physically and mentally.\n * Barrier-free communities within our organization where every employee is equally valued and respected \u2013 regardless of their background, beliefs, or identity.\n * A firm belief that working together with our customers is the key to achieving great things.\n * A space to grow by encouraging and supporting curiosity and an open mindset.\n\n\n\nYou bring:\n\n * Strong communication skills, both written and verbal.\n * Flexibility and a willingness to assist with a variety of tasks as needed.\n * Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Experience of SAP is desirable but not essential.\n * A strong sense of accountability \u2013 you take initiative, speak up, and see things through. You are responsible and focus on what matters\n * An innovator\u2019s instinct \u2013 you\u2019re always looking for better, smarter, more sustainable ways to make an impact.\n * Curiosity and an open mind- because you believe progress starts with asking, \u201cIs there a better way?\u201d\n * A collaborative spirit \u2013 you\u2019re at your best when working across teams, functions and countries.\n * Relevant education and experience\n\n\n\nAbout dsm-firmenich\n\nAt dsm-firmenich, we don\u2019t just meet expectations \u2013 we go beyond them.\n\nJoin our global team powered by science, creativity, and a shared purpose: to bring progress to life.\n\nFrom elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions \u2013 every single day. Whether it\u2019s fragrance that helps you focus, alternative meat that\u2019s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.\n\nAnd while you\u2019re making a difference, we\u2019ll make sure you\u2019re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They\u2019re essential to our future. \n\nBecause real progress only happens when we go beyond, together.\n\nOur application process\n\nInterested in this position? Please apply on-line by uploading your resume in English via our career portal (www.dsm-firmenich.com/careers).\n\nInclusion, belonging and equal opportunity statement\n\nAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work \u2013 and that\u2019s exactly the kind of culture we\u2019re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.\n\nWe\u2019re proud to be an equal opportunity employer, and we\u2019re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we\u2019re committed to reflecting the world we serve.\n\nWe welcome candidates from all backgrounds \u2014 no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.\n\nAnd if you have a disability or need any support through the application process, we\u2019re here to\n\nAgency Statement\n\nPlease note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency\u2019s fees, percentages or similar.\n