Senior Support Analyst, Reading

Are you an experienced Senior Support Analyst looking to take the next step in your career? Do you thrive in a dynamic MSP environment, where your expertise in Windows technologies, Azure, and Office 365 can make a real impact? If so, we have the perfect opportunity for you!

We are a niche managed service provider (MSP) with a strong reputation for delivering high-quality IT support and project solutions to our clients. We pride ourselves on our technical excellence and customer-focused approach, ensuring businesses have the robust IT infrastructure they need to succeed.

As a Senior Support Analyst, you will be a crucial part of our technical team, providing expert 3rd line support while leading and contributing to IT projects. You’ll be responsible for diagnosing and resolving complex technical issues, working alongside a skilled team, and helping shape innovative solutions for our clients.

• 3rd Line Support: Troubleshoot and resolve complex technical issues across Windows environments, Azure, and Office 365.
• Project Work: Lead and contribute to IT infrastructure projects, ensuring seamless implementation.
• Technical Expertise: Provide strategic guidance and technical consultancy to clients.
• Collaboration: Work closely with junior engineers, mentoring and developing their skillsets.
• Documentation & Reporting: Maintain accurate documentation and reports for client solutions.

• Proven experience in a 3rd line support role within an MSP.
• Expertise in Windows technologies, Azure, and Office 365.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills, with a passion for customer service.
• Experience in managing IT projects and delivering solutions.

• Competitive salary and benefits package.
• Career progression opportunities within a growing MSP.
• Exposure to cutting-edge technologies and exciting projects.
• Supportive and collaborative team environment.

If you're ready to take your IT career to the next level and work with a forward-thinking MSP, we'd love to hear from you! Apply today and join us in delivering top-tier IT support and solutions to our valued clients.