Senior Systems Support Engineer

Senior Systems Support Engineer

About the Company

Our client is a global technology organisation delivering innovative
solutions across transportation and critical infrastructure sectors. The
company focuses on improving customer experiences through advanced technology,
operational excellence, and secure digital services. Operating internationally,
they are committed to innovation, collaboration, and delivering high -quality
solutions to both public and private sector customers.

The Role

We are seeking a Senior Systems Support Engineer to support the
operational delivery and maintenance of enterprise endpoint management and
patching solutions across a large -scale corporate IT environment.

The successful candidate will be responsible for maintaining endpoint
management platforms, delivering software deployments, managing operating
system builds, supporting security patching activities, and providing 2nd/3rd
line technical support. The role also involves root cause analysis, technical
project delivery, and ensuring compliance across end -user environments.

Key Responsibilities

• Ensure the availability and performance
  of endpoint management and software deployment platforms.
  
• Manage and maintain services including:
  
• Patch
  Management
  
• OS
  Provisioning
  
• Software
  Distribution
  
• Endpoint
  Configuration
  
• Develop and maintain operational
  processes relating to system builds, patch creation, software packaging,
  deployments, reporting, and security controls.
  
• Investigate and remediate security
  vulnerabilities across desktop and server estates within agreed timelines.
  
• Support security hardening and compliance
  activities across front -office platforms and applications.
  
• Assist in improving endpoint delivery
  strategies including:
  
• Application
  deployment
  
• Antivirus
  management
  
• Security
  patching
  
• Driver
  and firmware updates
  
• Operating
  system deployment
  
• Manage documentation relating to systems,
  processes, and operational procedures.
  
• Own the full lifecycle of patch
  deployment activities from testing through to production rollout.
  
• Support platform upgrades, migrations,
  and access control management.
  
• Participate in technical projects
  involving software deployment to bespoke hardware and devices.
  
• Escalate issues appropriately and
  contribute to incident resolution.
  
• Support training and knowledge transfer
  activities following technical changes.
  
• Work collaboratively with internal teams,
  stakeholders, and customers where required.
  

Required Skills & Experience

Essential

• Degree in Computer Science, Engineering,
  or equivalent commercial experience.
  
• Strong experience with enterprise patch
  management and endpoint management tools such as:
  
• Ivanti
  Endpoint Manager
  
• Microsoft
  SCCM
  
• ManageEngine
  
• NinjaOne
  
• or
  similar technologies
  
• Strong PowerShell scripting experience.
  
• Experience deploying and supporting
  Microsoft operating systems across desktop and server environments.
  
• Experience supporting multi -platform
  infrastructure environments.
  
• Proven experience managing patch testing
  and deployment environments.
  
• Strong understanding of Microsoft Windows
  desktop support.
  
• Experience supporting Linux/Unix desktop
  environments (e.g. Ubuntu).
  
• Experience working within ITIL
  environments including change and release management.
  
• Understanding of quality and service
  management standards such as ISO 9001 / ISO 20000.
  
• Strong networking fundamentals including
  TCP/IP.
  
• Experience with Microsoft Active
  Directory technologies including:
  
• DNS
  
• DHCP
  
• Group
  Policy
  
• WSUS
  
• DFS
  
• Experience with OS imaging and deployment
  technologies including PXE and system imaging solutions.
  

Desirable

• ITIL certification.
  
• Microsoft certifications.
  
• Experience managing services against
  strict SLAs.
  
• Experience with virtualisation
  technologies including:
  
• VMware
  
• Hyper -V
  
• Experience with additional scripting or
  development languages such as:
  
• Bash
  
• Powershell
  
• VB.NET
  
• C++
  
• .NET
  
• Batch
  scripting