Senior Technical Engineer

Senior Technical Engineer – £45,000 - £50,000 – Stonehouse, Gloucestershire

The Role

We’re looking for an experienced IT Managed Services engineer with expertise in Microsoft 365 & Azure. This role will focus on taking ownership of advanced technical issues, lead key infrastructure projects and mentor junior engineers.

You will also deliver high-level support across hardware, software, networks, and cloud services.

You'll manage technical escalations, lead projects and play a key role in maintaining and enhancing our customers IT infrastructure—primarily across Microsoft 365 and Azure environments.

If you’re ready to take the next step in your career apply now to find our more about becoming part of our successful and growing team. The role is based on Stonehouse with occasional travel to our other UK offices and customer sites.

Key Responsibilities:

• Be a senior member of the IT Engineering community at a leading MSP
• Provide advanced troubleshooting and support for complex technical issues.
• Lead projects including system upgrades and cloud migrations.
• Conduct system checks, updates, and ongoing maintenance.
• Experience of implementing MS Power Automate & Co-Pilot
• Mentor and support junior team members to improve capability across the team.
• Create and optimise SharePoint and Microsoft Teams set ups
• Implement compliance features, including DLP, retention policies, and eDiscovery.
• Contribute to cyber security audits and support preventative strategies.
• Maintain detailed documentation for support tickets, projects, and procedures.
• Be client facing to support in-life account reviews and business development.
• Deliver an amazing customer experience!

• Oversee and manage Microsoft Intune for device and application security.

The Company

We help businesses of all sizes us technology to create brilliant customer and colleague experiences; providing IT, communications and connectivity services. We are a company of 60 (and growing) employees that puts our team and support at the heart of everything we do.

Benefits:

• Access to ongoing training and industry certifications
• 25 days holiday + bank holidays + birthday
• Perk box and employee wellbeing benefits 

The Person

• Holds a relevant professional certifications (e.g. Microsoft Associate level)
• At least 3 years’ experience with Microsoft 365 and Azure
• Background working with a Managed Service Provider is desirable
• Strong troubleshooting and documentation skills
• Excellent communication and stakeholder engagement
• Confident managing projects and mentoring others
• Positive and proactive approach to problem-solving