Senior Test Analyst / Test Lead

With a strong commitment to user-centred design and agile delivery, we continue to build innovative digital services that truly make a difference.

Role Overview

We are seeking an experienced Senior Test Analyst / Test Lead (SFIA Level 5) to join our team.

You will provide technical leadership across multiple CRM delivery work streams, owning test strategy and quality assurance for services built on Microsoft Dynamics 365. You will guide and mentor junior testers, engage senior stakeholders, and drive continuous improvement in testing practices across blended Agile delivery teams.

Essential Skills & Experience

• Extensive experience as a Senior Test Analyst, Test Lead, or equivalent role within complex enterprise CRM programmes.
  
• Deep hands-on expertise testing Microsoft Dynamics 365 solutions across multiple project lifecycles.
  
• Proven ability to design and implement test automation frameworks from scratch using tools such as:
  
  • Cypress
    
  • Selenium WebDriver
    
  • Equivalent automation frameworks
    
• Strong experience leading BDD practices using:
  
  • Gherkin
    
  • Cucumber
    
  • Similar BDD frameworks
    
• Advanced experience using Azure DevOps for:
  
  • Test management
    
  • Pipeline integration
    
  • Defect tracking
    
  • Reporting
    
• Advanced API testing experience using Postman.
  
• Strong database testing experience using SQL Server.
  
• Experience creating and maintaining:
  
  • Test Strategies
    
  • Test Plans
    
  • Quality Assurance Frameworks
    
  • Governance Documentation
    
• Demonstrated experience mentoring and developing junior testing professionals.
  
• Experience advising on resource planning, test approaches, and quality strategies for large-scale digital programmes.
  
• Strong stakeholder management and communication skills across technical and non-technical audiences.
  
• ISTQB Test Manager certification (or equivalent), such as CSTM.
  
• Experience working within government or public sector digital delivery environments, including:
  
  • GDS Standards
    
  • GDPR
    
  • Information Security requirements
    
  • Agile delivery methodologies
    

Desirable Skills & Experience

• Microsoft certifications such as:
  
  • PL-200
    
  • PL-400
    
  • AZ-900
    
  • AI-900
    
• Previous experience within government or highly regulated environments.
  
• Experience developing performance and load testing strategies.
  
• Knowledge of:
  
  • Power Pages
    
  • Power Automate
    
  • Azure Functions
    
    in a testing context.
    
• Familiarity with C# plug-in development or JavaScript customisations within Dynamics 365 environments.
  
• Experience supporting security-focused testing and Information Technology Health Check (ITHC) activities.
  

Standards & Compliance

All testing activities must be conducted in line with the following standards:

• GDS Service Standards
  
• WCAG 2.2 AA Accessibility Standards
  
• GDPR Compliance
  
• Digital, Data and Technology (DDaT) Capability Framework
  
• Agile Delivery Methodologies
  
• Government Design System principles
  
• Information Security Standards, including ITHCs and AtOs
  
• Technology Code of Practice
  

Key Competencies

• Strong leadership and mentoring capabilities
  
• Excellent analytical and problem-solving skills
  
• Strategic approach to quality assurance and testing
  
• Ability to influence delivery teams and stakeholders
  
• Strong communication and stakeholder engagement skills
  
• Continuous improvement mindset
  
• Ability to operate effectively within complex Agile delivery environments
  
• Strong governance, risk management, and quality assurance experience
  

We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, under-represented communities, and those seeking flexible working arrangements.