Senior UX Designer

Job Description

Who We Are ❤️

Welcome to Love2shop! We’re a vibrant company all about spreading joy through rewards and recognition. We help people celebrate life’s special moments—at home, work, play, and anywhere else. How do we do it? By offering a fantastic range of gift cards and vouchers that open the door to hundreds of top high street brands and retailers. Shop till you drop in-store or online!

We’re big in both consumer and business markets, with over 60% of the UK recognizing our brand. That’s a lot of people loving what we do!

With 55+ years under our belt, we know our stuff! But we’re not just about the past—we’re forward-thinking and progressive. Recently acquired by PayPoint, we’ve got some exciting developments on the horizon.

As a disability-confident committed company, we’re all about championing equality. We welcome everyone—regardless of disability, age, race, religion, gender identity, or sexual orientation. Everyone deserves a shot at success here at Love2shop.

❤️

Join Us!

We’re on the lookout for a

Senior UX Designer

to help shape our future. If you love people and value strong, positive work culture, we want you on our team. Don’t hold back—send us your CV and cover letter today!

About the Role:

We need a passionate Senior UX Designer to join our team and make a real impact. This role is crucial for optimizing the user experience across all PayPoint Group websites. Your mission? Attract, retain, and grow our brand audiences.

Brands You’ll Work With:

PayPoint
Love2shop
Highstreetvouchers.com
Collect+
Park Christmas Savings
Handepay

Main Responsibilities:

Discovery – Quantitative Analysis
Team up with Product and Data Analysis to glean insights from Google Analytics, Hot Jar, Power BI, Surveys, Polls, Trust Pilot reviews, and CX metrics.
Discovery – User Research ️‍♂️
Lead persona creation, customer experience mapping, user interviews, and lab sessions. Turn insights into video highlights and results matrices to prioritize customer issues
Strategy – Design Sprints
Facilitate Design Sprints with workshops to encourage design thinking and solution development with senior stakeholders.
Ideate – Workflows and Wireframes ✍️
Convert discovery insights into opportunities, user stories, workflows, and wireframes.
Ideate – Prototype ️
Build detailed prototypes for websites and apps using tools like Figma, Adobe XD, and UX Pin.
Build – Develop
Work in an Agile framework with development and test teams, creating detailed specs, user stories, and assets.
Validate – Analysis
Analyze experiments with qualitative and quantitative data to inform future iterations.
CRO – Lead Experiments ⚗️
Drive ongoing CRO experiments and A/B testing across all channels.
Content Management
Oversee the maintenance and evolution of Design Systems with marketing, development, and business teams.

Essential Skills:

UX Design experience in agile/lean environments.
Skilled in user research and analysis.
Proficient in creating interactive prototypes.
Experienced in leading Design Sprints and promoting design thinking.
Expertise in managing UX lifecycles for eCommerce on all platforms.

Benefits is you decide to join us

25 days’ holiday + bank holidays ️
Company pension scheme
UK health care cover
Discounts with multiple retailers ️
Fabulous kitchen space with free tea and coffee ☕
Family-friendly leave
Community volunteering policy

Ready to join the fun? Apply now and let’s make great things happen together!