Senior Workforce Planner / Senior HR Scheduler

Job Overview

The role requires you to excel in enthusiasm and provide excellent client service as part of our Workforce Planning Team. You will be responsible for managing a team of planners and scheduling of appointments for a dedicated team of HR and H&S Consultants.

Main Duties

· Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability

· Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority

· Management of job lists ensuring clients are contacted within SLA

· Understand all client databases and systems to adequately service clients.

· Update client records and other relevant logs as required

· Be a Customer Service champion by routing calls to the right person or department

· Ensure client confidentiality is maintained

· Establish and maintain efficient working relationships with colleagues and clients

· Liaise with clients via written correspondence, telephone, and video calls.

· Identify and proactively contact clients to promote the benefits of our products and service to drive usage

· Assist the Management team with daily, weekly, monthly and quarterly reporting

· Manage a team of planners, ensuring deadlines are being met within timeframe. Experience managing a team is a must.

What you Bring to the Team

· Proactive and creative problem solver

· A willingness to learn and the ability to communicate effectively within the team

· Ability to remain professional in a fast-paced environment

· A dynamic and flexible approach, as well as the ability to work under pressure

· Excellent attention to detail

· Excellent organisational and time management skills with the ability to prioritise

· Always maintain a professional and responsible attitude

· Ability to prioritise and work unsupervised as required

· Ability to work to precise KPI and SLA deadlines

· Excellent communication and written skills

· MS Office knowledge and experience

INDIRE