Serious Injury Assistant

Are you ready to take the next step in your legal career?

My client, a leading provider of insurance and legal services, is looking for a Serious Injury Assistant to join their growing team. With a strong commitment to customer care, they ensure every claim journey exceeds expectations by delivering seamless, fully outsourced solutions backed by industry expertise and innovation.

The ideal candidate will be responsible in assisting a senior fee earner in all aspects of litigated and non-litigated claims with an emphasis on pain related conditions.

Key Duties & Responsibilities

• Deal with all aspects of litigated and non – litigated personal injury claims mainly of a high (serious injury/ multi track) value and/or technical nature as requested.
• Continuously risk assess a case as it progresses and highlight concerns to your fee earner/line manager to include having regard to liability, contributory negligence, causation, and quantum
• To immediately draw to your fee earner’s attention the receipt of any kind of offer of settlement and to update the system to reflect the nature, date, and amount of offer.
• To understand the complexities associated with establishing causation and pain.
• To identify the need for signposting to other organisations such as Headway or other charities.
• To identify the need for the claimant to be referred for a benefits check and obtain authority from your fee earner supervisor to refer the client for a benefits check.
• To attend if required the Magistrates Court, Crown Court, or Coroners Court for hearings as required.
• Obtain relevant and necessary evidence (medical or otherwise), liaising with medical experts as necessary, identify and request relevant discovery documents. This will include being familiar with digitised platforms for securing medical records and imagery, an ability to review records and reports and prepare comprehensive summaries.
• Instruct Counsel, attend conferences and JSMs.
• Draft pleadings, applications, instructions, briefs, schedules of loss and witness statements with supervision and guidance.
• Full utilisation of PI Calculator (training will be given).
• Ensure any appropriate instructions are obtained from any relevant lay and/or insurance clients or their litigation friend where the client is a protected party.
• Engage with mentoring and training other team members as required by your manager or Head of Department.
• To attend client meetings as requested which can be anywhere in England/Wales.
• To liaise with and instruct pagination companies where relevant and proportionate with sign off from your fee earner/manager.

Experience & Knowledge

• Substantial experience running a litigated caseload or assisting with a serious injury case load. Candidates from a Defendant background with relevant experience will be considered.
• Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner.
• The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc
• Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge.
• Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues.
• Here at Carpenters group diversity and inclusion matters, it is integral to our culture, and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

Benefits

• 25 days' holiday per annum
• Holiday buy and sell scheme
• Hybrid working model (in relevant role)
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues

This is a fantastic opportunity for someone passionate about making an impact in the legal sector.

If you have the skills and enthusiasm to excel then please send your updated CV to or call Chris on to discuss the role further.