Serious Injury Paralegal

Job Title: Serious Injury Paralegal
Salary: £23,500 - £24,500
Location: Wakefield, West Yorkshire

Job Summary
We are seeking a committed individual to deliver a high-quality claims handling service to clients. You will support Fee Earners in managing serious injury claimant cases, contributing to the overall success of the department and assisting in the generation of fee income. This role involves supporting the handling of a portfolio of serious injury claims.

Core Responsibilities

• 
  Assist lead file handlers in progressing their serious injury caseload.
• 
  Draft standard free-form letters using the ProClaim case management system.
• 
  Act as the first point of contact for your Fee Earner, answering telephone calls professionally.
• 
  Handle telephone enquiries where possible and take detailed messages to pass on promptly.
• 
  Meet Key Performance Indicators (KPIs) as agreed monthly with your line manager.
• 
  Maintain and update the case management system accurately.
• 
  Ensure that filing and other record-keeping systems comply with firm standards.
• 
  Arrange appointments for Fee Earners where appropriate.
• 
  Liaise with the Finance Department regarding disbursements, outstanding accounts, and related matters.
• 
  Support colleagues during peak periods by assisting with document production, maintaining task lists, handling calls, and general administrative tasks.
• 
  Sort and distribute incoming post.
• 
  Perform effectively in a target-driven environment.
• 
  Undertake any other tasks considered reasonable and relevant by the business.

Key Performance Indicators
Your KPIs and personal objectives will be set and reviewed through regular one-to-one meetings with your line manager. These sessions will focus on tracking progress, offering support, and identifying areas for professional development.

Person Specification
Essential:

• 
  Experience supporting a caseload of serious injury claims.
• 
  A strong commitment to delivering outstanding client care.
• 
  Excellent verbal and written communication skills.
• 
  Ability to achieve objectives in a fast-paced environment while maintaining high standards of work and client service.
• 
  Proficient in using case management systems and Microsoft Excel and Word.
• 
  Excellent attention to detail, with strong organisational and time management skills.

Desirable:

• 
  An understanding of serious injury or multi-track personal injury claims.
• 
  A positive attitude, self-motivated, and able to use initiative.
• 
  A team player who sets a good example for colleagues.
• 
  Resilient - able to adapt to change and handle challenging situations while meeting objectives.
• 
  Eagerness to develop professionally and build a career in the legal sector.

Personal Development
High-performing individuals will have the opportunity to move into other departments across the business to broaden their experience and develop their careers.
About CRA Consulting:

• CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff.
• For additional information on how we can assist you with your next career move, visit the CRA Consulting Website at www.craconsultants.com.

How to Apply:

• If this Serious Injury Paralegal vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Lauren Hopkinson who is managing this vacancy, call for a confidential discussion.
• Are you wanting to review additional career opportunities? Visit our jobs page at jobs