Serious/Personal Injury Paralegal

Job Title: Serious/Personal Injury Paralegal
Salary: £23,000 - £27,000
Location: Wakefield, West Yorkshire
Contract: Full time, Permanent, Hybrid Working Available

The Opportunity
We are working with a prestigious Top 100 UK law firm, renowned for its innovative approach and supportive culture. This is a fantastic opportunity to join their Serious Injury department, providing essential support to senior file handlers managing complex personal injury and medical negligence cases. If you have experience in a personal injury legal environment and are looking to progress your career within a modern, forward-thinking firm, this could be the role for you.
Key Responsibilities

• Provide day-to-day support to lead file handlers in managing serious injury claims.
• Draft standard correspondence using the firm's case management system (ProClaim).
• Act as the first point of contact for clients and Fee Earners, handling incoming calls and relaying detailed messages.
• Respond to telephone inquiries where appropriate, escalating as necessary.
• Maintain accurate and up-to-date case records within ProClaim.
• Work closely with your line manager to meet monthly KPIs.
• Coordinate appointments for Fee Earners and ensure efficient diary management.
• Communicate with the Finance Department regarding disbursements, outstanding payments, and other related tasks.
• Support general administrative duties including document preparation, sorting mail, and managing task lists.
• Assist the team during busy periods, ensuring smooth operations across the firm.
• Consistently meet performance targets in a fast-paced, goal-driven environment.
• Undertake additional duties as required by the business.

What You'll Bring

• Experience working within a personal injury legal environment is essential.
• Ideally, you will have experience with multi-track or medical negligence claims, though fast-track experience will also be considered.
• Strong communication, organisational, and attention-to-detail skills.
• A proactive, team-oriented approach.

Employee Benefits

• 25-30 days' holiday + public holidays
• Enhanced pension scheme
• Enhanced maternity, paternity, and adoption leave
• Private medical and health insurance
• Life insurance
• Free eye tests
• Firmwide annual bonus scheme
• Perkbox membership (discounts and perks platform)
• Reward & recognition schemes, including long service awards
• Hybrid working model
• Free on-site parking (when in the office)

About the Firm

• This award-winning firm is committed to investing in its people and practices. With a modern approach to legal service delivery, they champion flexible working, promote wellbeing, and maintain a strong team culture. Their recent growth and innovation are driven by a commitment to excellence, integrity, and client service.

About CRA Consulting:

• CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff.
• For additional information on how we can assist you with your next career move, visit the CRA Consulting Website at www.craconsultants.com.

How to Apply:

• If this Personal/Serious Injury Paralegal vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Lauren Hopkinson who is managing this vacancy, call for a confidential discussion.
• Are you wanting to review additional career opportunities? Visit our jobs page at jobs

Additional Information:

• CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
• This Personal/Serious Injury Paralegal vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.