Service Admin - Milton Keynes

Service Administrator
Location: Milton Keynes
Salary: Competitive, dependent on experience
 
An exciting opportunity has arisen for a Service Administrator to join a growing materials handling solutions company based in Northamptonshire.
 
Working closely with customers and field engineers, you will coordinate service administration, manage customer enquiries, process job documentation and support driver training bookings.
 
Daily responsibilities:

Answer incoming telephone calls, direct enquiries and assist customers with queries.
Welcome visitors and provide a professional, friendly service.
Raise and maintain service jobs on the company’s system, ensuring all relevant information is recorded accurately.
Communicate with customers by telephone and email regarding service requirements and updates.
Send engineers’ worksheets, service reports and examination reports to customers.
Support driver training administration, including liaising with customers and trainers to arrange bookings.
Prepare training packs and maintain accurate training records.
Process completed training, issue certificates and arrange invoicing.
Ensure driver training reference materials are kept up to date in liaison with the relevant training body.
Generate and manage new training bookings.
Receive, unpack and book in parts and delivery notes, ensuring stock is stored appropriately.
Liaise with other branches when required.
Maintain a clean, tidy and organised workspace.
Undertake other reasonable administrative duties to support the needs of the business. 
Experience you will need:

Previous experience in a service administration or customer service role.
Strong communication and interpersonal skills, both over the telephone and face to face.
Good organisational and administrative skills, with excellent attention to detail.
Good IT skills, including Microsoft Word, Excel and Outlook.
The ability to work accurately and efficiently in a busy environment.
A positive, customer-focused approach and the ability to work effectively as part of a team.
Experience using ERP or CRM systems, such as Sage or Protean, would be beneficial.
Knowledge of Protean is desirable, but full training will be provided. 
Package:

Monday to Friday, 40 hours per week, 8:30am–5:00pm.
Competitive salary.
24 days’ annual leave, plus 8 statutory bank holidays.
Statutory pension contributions.
Opportunities for training, development and career progression.
A supportive, close-knit team environment within an established family-run business. 
If this sounds of interest, please contact Celi on (phone number removed) or apply today.
INDCD
Only candidates based in UK and eligible to work in UK are allowed