Service Administrator

• Room to grow within company
• Fun dynamic Team

Are you a pro-active self motivated individual with great admins skills, top customer service and knowledge of Excel? Our client based in Uxbridge are seeking a Service Desk Administrator to join their busy Service Team to

• Provide high level customer service
• Answer inbound calls received on the service line giving customers a great customer service
• Action Voicemails left on Answer Machine
• Respond to emails received in the Service Inbox from external and internal customers
• Create Quotes for breakdowns and Services
• Close Service Reports
• Manage Account queries sent to Service
• Create and manage Return to Fits when parts are needed to fix machine and a return to site is required
• Process Worksheets that have submitted manually Manage Stock Adjustments
• Log Calls for engineer attendance.
• Create Contracts for Service Agreement
• Create and Manage Orders for cleaning products and spare parts
• To support colleagues and engage pro-actively with all areas of the business
• Be always customer orientated and to represent the company in the best way