Service Administrator

The Service Administrator will be key to the efficient operation of our client’s service department, overseeing the coordination of service activities, managing invoicing, and maintaining accurate maintenance schedules.

This role demands strong organisational abilities, a sharp eye for detail, and a commitment to delivering excellent customer service.

• Based in Gravesend, Kent
• £25,000 - £32,000 salary (DOE)
• Monday - Friday, 8am - 5:30pm

Benefits:

• Onsite parking
• 21 days holiday + bank holidays (3 days to be taken over Christmas)
• Great benefits package - get in touch to find out more

Job Description:

• Manage purchase orders and invoices for equipment, parts, and services.
• Verify invoice accuracy in line with warranty terms and service contracts.
• Maintain up-to-date Health and Safety compliance documentation.
• Support the upkeep of detailed machinery records, including specifications, maintenance logs, inspection reports, and service histories.
• Coordinate the scheduling of contract services and repairs, and handle parts ordering.
• Assist in the day-to-day operations of the repair workshop, working closely with hire desk staff and engineers as needed.

Person Specification:

• Prior experience in service administration or operations coordination is advantageous, though not essential.
• Valid UK driving license.
• Demonstrated ability to stay organised and manage multiple tasks in a dynamic, fast-paced setting.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications, including Outlook, Excel, and Word.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.