Service Administrator

Customer Support Administrator

• Job Type: Full-time
• Location: Wolverhampton
• Salary: £25,000 - £26,000 p/a

REED are supporting a national manufacturing company to recruit a Customer Support Administrator, where you will be the first line of contact for their customers, ensuring high-quality support and efficient handling of service requests. This role is ideal for someone with a strong background in administration and customer service within a regulated industry.

Day-to-day of the role:

• Manage the triaging of the Service email inbox, directing and dealing with queries as necessary.
• Answer incoming calls for the department, efficiently triaging calls for Regional Coordinators.
• Open work orders for breakdown calls and chase Purchase orders from customers.
• Handle customer requests for information such as RAMS, copy reports, etc.
• Chase reports from engineers and liaise with Lead Engineers for remedial works.
• Provide ad-hoc support to other team members, ensuring smooth departmental operations.

Required Skills & Qualifications:

• Proven administration capabilities with the ability to work to demanding deadlines.
• Strong experience in customer service, preferably within a regulated industry.
• Excellent communication skills across all media.
• Self-motivated and a decisive problem solver.
• Solution-oriented with strong analytical and Excel skills.
• Experience in compliance and reporting is essential.
• Previous training experience in a technical role is preferred.

Benefits:

• Competitive bonus scheme.
• Generous pension scheme.
• 25 days holiday plus bank holidays, with additional days accrued after 5 years up to a maximum of 30 days.

To apply for the Customer Support Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.