Service Administrator

Service Team Coordinator in Bourne End, Buckinghamshire

We are looking for a service team coordinator to join our friendly team in Bourne End, Buckinghamshire.

With offices dotted across the UK, we’re a nationwide business that’s quickly growing. In this role, you’ll help look after our southern division. Primarily coordinating a team of engineers and assisting our customers.

What you’ll need:

• A well-organised approach to work

• Good time keeping and ability to work to defined deadlines

• Good communication skills - written and verbal

• Five GCSE qualifications at level A to C (including Maths & English)

• Excellent telephone manner - you’ll spend a lot of time talking on the phone to customers and colleagues

• Strong interpersonal and customer relationship skills - we need somebody who’s friendly and approachable

• Experience working in a service environment would be beneficial, but more importantly we’re looking for someone enthusiastic and willing to learn

• A team player with the ability to take initiative

• Flexible and adaptable personality

• Willingness to learn new skills and embrace procedures

• IT skills, including Word, Excel, PowerPoint, Access & Works (including site specific PPM systems & BMS but not necessary)

What you’ll be doing:

• Scheduling of engineer’s diaries

• Scheduling of maintenance visits

• Regular communication with customers (confirming visits etc)

• General office administration duties

• Answering incoming calls

• Reacting to callouts

• Stationery/other office expenses orders

• Taking detailed messages and forwarding as necessary

• Keep engineers training records updated

• Submitting engineer’s reports/quotes within an agreed timeframe

• Sending insurance/health and safety documents upon request

• Sending new customer/supplier credit forms

• Submitting RAMS as required

• Processing holiday requests

• Setting up new Maintenance Contracts & sending out welcome packs

• Raising Purchase Orders for relevant M’s & MA’s • Producing and sending invoices to customers

• Producing quotes using data from engineer’s reports

• Entry of data onto a workflow management system

• Review engineer overtime claims and submit to management for approval What you’ll get • Competitive salary

• Private health care for you and your family, with online private GP

• Annual bonus

• Healthy reward scheme via health care provider for discounted sportswear, free Apple watches, cinema tickets etc

. • Long service rewards, including additional leave after 5 years’ service

• Ability to buy and sell additional annual leave days

• Purchase of bicycles via cycle to work scheme

• Personal development plan

• Fantastic team and work environment with high staff retention rates