Service Administrator

An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.

As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems.

This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits.

You will be responsible for:

• Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system
• Coordinating responses to consumable-related queries and keeping customers regularly updated
• Managing the Meter Management programme, including monitoring and reporting
• Scheduling engineering visits and liaising with clients to confirm arrival times
• Maintaining accurate asset and inventory records
• Ensuring training and knowledge are kept up to date
• Performing administrative duties with accuracy and diligence

What we are looking for:

• Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role.
• Strong interpersonal skills and a professional telephone manner
• Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams
• A customer-focused mindset with pride in delivering quality service
• Comfortable working in a fast-paced environment with varied responsibilities

What’s on offer:

• Competitive salary
• Company-sponsored healthcare schemes
• Life assurance and critical illness cover
• Free on-site parking
• Workplace pension scheme

This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive operational environment.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.