Service Administrator

Company : Confidential

Job Type : Full Time

Hereford, Herefordshire

Job Description - Service Administrator

Service Administrator

Hereford
£24,000 – £27,000 DOE
Full-time (40 hrs)
Office-based

Our client is looking for a proactive and organised Contract Service Administrator to support their busy Customer Service team. This is a key role providing admin support to engineers, coordinating services, and ensuring a smooth experience for clients.

Key Responsibilities:

Handle inbound customer enquiries and schedule engineer visits
Process orders, payments, and maintain accurate records
Use CRM systems such as Commusoft to manage job flow
Liaise with suppliers and internal teams
Support out-of-hours winter rota (Oct–Mar)

Ideal Candidate:

Previous experience in administration or customer service
Strong communication and organisation skills
Confident using Microsoft Office and CRM platforms
Detail-focused, proactive, and calm under pressure
Comfortable dealing with social housing tenants
GDPR-aware and professional in approach

Benefits:

£24,000 – £27,000 salary (DOE)
28 days holiday including bank holidays
Company pension scheme
Free on-site parking
Supportive and friendly team environment
Full training and progression opportunities

Interested?

This is a great opportunity to join a growing business that values dedication and initiative, if you are interested please contact Jack at with your CV.

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Service Administrator

Job Description - Service Administrator

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