Service Administrator

Talented People are hiring on behalf of an industry leader for Service Order Administrator who are going through very exciting growth plans!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, process-driven environment? Our client, a leading automotive organisation, is expanding their Contracts Team and looking for someone detail-oriented to support customers through the crucial final stages of their leasing journey.

Job Title: Service Order Administrator

Location: Just outside Bristol

Salary: £28,000 with a salary review after probation

Office Hours: 09:00 – 17:30 Monday – Friday

Key Responsibilities:

As a vital part of the operations team, you’ll ensure a seamless experience for customers during the contract signing process:

* Update and manage internal order tracking spreadsheets, including the Group Stock List

* Use the internal Dealer Portal for order management

* Check all vehicle orders for accuracy before sending to the supplying dealer, including finance documents, vehicle specifications and figures

* Set internal order holds to alert the Sales Team

* Liaise with the Sales Team on a variety of queries

* Liaise with suppliers and update Sales/Teams based on the latest information

* Chase confirmation of contract details

* Source alternative vehicles when current orders are delayed

* Keep the internal CRM system up to date with supplier information

* Manage the orders mailbox, responding to and actioning emails promptly

* Switch, amend, or cancel vehicle orders as required

What We’re Looking For:

* Previous experience in a customer service or administrative role

* Strong administrative experience, particularly with Microsoft Office packages

* Exceptional attention to detail and accuracy under pressure

* Proven ability to prioritise and meet deadlines within a busy workload

* Excellent written and verbal communication skills

* Experience in a phone-based or customer-facing role

Apply now
Only candidates based in UK and eligible to work in UK are allowed