Service Administrator

Service Administrator | Keighley, West Yorkshire | Full Time | £26,000 - £28,000 per annum

Are you a highly organised administrator who enjoys keeping things running smoothly in a fast-paced service environment?

Our client is seeking a Service Administrator to support the hire boiler service department by coordinating service activities, supporting engineers and providing excellent customer service.

They are the UK’s leading hirer of industrial steam and hot water boilers. They hire boilers to many market sectors, including food and drinks manufacturers, hospitals, pharma and petrochem companies.

The Role

The role involves managing incoming calls, organising engineer visits, preparing service documentation and ensuring accurate records are maintained across internal systems.

Key Responsibilities

Answering incoming telephone calls
Coordinating engineer visits, service jobs and customer callouts
Liaising with customers to confirm appointments, access details and job requirements
Preparing and issuing job sheets, service paperwork and supporting documents
Booking accommodation, transport or site access arrangements for engineers
Communicating job updates between customers, engineers, drivers and internal teams
Updating boiler and ancillary certification databases
Helping ensure compliance documents, certificates and log sheets are completed and returned
Handling general email inboxes and responding to customer queries professionally
Escalating urgent service issues or customer concerns to the appropriate manager
Processing weekly timesheets
Maintaining accurate records in Outlook, Excel, SharePoint or internal systems
Assisting with general administration duties
What We’re Looking For

Confident telephone manner and clear written communication
Ability to prioritise multiple jobs and changing requirements
Comfortable working in a busy service, hire, engineering or logistics environment
Excellent IT skills, especially Outlook, Excel, Teams and SharePoint
Able to keep calm under pressure and support engineers and customers effectively
Reliable, proactive and willing to learn about technical equipment and processes
What’s In It For You

Working hours: Monday to Friday - 08:00 - 16:30
22 days annual leave plus Bank Holidays, with an additional day added for every 5 years of service
Company pension with 4% contribution
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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Only candidates based in UK and eligible to work in UK are allowed