Service Administrator

PS Limited is looking for an organised and customer-focused Service Administrator to join a busy and fast-paced service department. Position based in Cross Hands, SA14

This is a varied role where you’ll play an important part in keeping the service operation running smoothly, supporting customers throughout the process and ensuring completed work is accurately processed and invoiced.

* 8am-5pm

* Monday to Friday

* up to £30k

Duties:

* Processing and invoicing completed work orders

* Checking job cards and supporting documentation for accuracy

* Handling incoming telephone enquiries and providing excellent customer service

* Liaising with customers and the workshop regarding ongoing work

* Obtaining customer authorisations and purchase order numbers

* Checking customer account and credit information

* Planning and maintaining the workshop diary

* Coordinating MOT bookings and communicating arrangements with customers

* Meeting and greeting customers professionally

* Arranging external/subcontracted work where required

* Supporting the service desk during busy periods and holiday cover

* Following up with customers regarding service work

* Completing general administration duties for the department

Requirements:

* Has strong administration and organisational skills

* Provides excellent customer service

* Is confident communicating with customers over the phone and face-to-face

* Can build strong working relationships with customers and colleagues

* Is comfortable working in a busy, fast-paced environment

* Can prioritise and manage several tasks at once

* Is confident using Microsoft Office and learning new systems

* Works well independently and as part of a team

To apply for the Service Administrator role, please do so online and a member of the team will be in touch
Only candidates based in UK and eligible to work in UK are allowed