Service Administrator

MH8 - Service Administrator

Location: Milton Keynes

Salary: £28,000 - £30,000

Overview: 

First Military Recruitment are currently seeking a Forklift Engineer on behalf of one of our clients.

The successful candidate will be responsible for supporting and assisting the Services Team with the requirements for our long existing, and new clients with the material handling machinery we sell and hire, alongside our field engineers. 

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

Answering telephones and directing calls 
Helping customers with their queries 
Dealing with customers that may come in and visit 
Keeping workspace clean and tidy 
Unpacking of parts and booking delivery notes in 
Putting stock away 
Liaise with other branches as and when required 
Any other requests/tasks to suit the need of the business 
Raising jobs on Protean when required, making sure that all information is on the job. 
Maintaining communication with customers via telephone and e-mail where required 
E-mailing the customer with engineers’ worksheets/service & examination reports. 
Administer the driver training process
Liaise with customers to find out their requirements
Liaise with the driver trainers to make customer bookings and confirm diary
Create training packs for the driver trainer
Process and invoice the completed training but producing the certificates
Making sure that all driver training reference material is all up to date in liaison with driver training body
Generate and handle new bookings
 Skills and Qualifications:

Good communication and interpersonal skills
Customer focused with administration and organisation skills
Excellent telephone and face to face communication skills
Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean)
Previous experience in the service industry would be advantageous but not essential
Good IT skills with knowledge of Microsoft word/excel/outlook
Carries out work with accuracy, efficiency and with an eye for detail
Be able to work well in a team
Protean knowledge – training will be given
Location: Milton Keynes

Salary: £28,000 - £30,000
Only candidates based in UK and eligible to work in UK are allowed