Service Administrator for reputable Refrigeration & Air-conditioning Company

ADK Kooling Ltd:

Established in 2006, ADK Kooling provides Refrigeration & Air-conditioning services to the whole of London and parts of the South East. Whether it's for a domestic Fridge Repair or a Commercial Air-Conditioning Installation Project, we offer a one stop service for all.

Opportunity:

We currently have an opportunity for a highly self-motivated, organised, and meticulous individual to perform the role of Service Administrator in our Uxbridge Office.

You will be working alongside a team of Service Administrators to provide an Excellent customer service to our customers and liaise with our engineers on a daily basis.

This role is for a responsible and experienced person with Service Admin background. The candidate must have at least 3 years experience in the Service Related Work Environment.

Ideal candidates live local to Uxbridge

Responsibilities include, but not limited to:

• Dealing with customers
• Communicating with our engineers
• Scheduling of work for our engineers
• Preparing and sending out quotes
• Identifying and ordering parts
• Job updating on various systems and portals
• Working on our CRM system

Experience in the following will be highly beneficial:

• Dealing with our engineers
• Dealing with our customers (including complaints)
• Working in the Service industry for at least 3 Years

Skills Required:

• Microsoft Office Word, Outlook and Excel at Intermediate level
• Ability to work both as part of a team and unsupervised to meet the varied needs of the Service Team
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure and flexibly when required
• Meticulous attention to detail
• Ability to pick up new systems and procedures quickly
• Highly organised manner with ability to prioritise workload
• Excellent spoken and written English

Benefits:

• Full in-house training on our systems and processes
• Access to various employee discounts
• Free On-site parking
• Working local to Uxbridge