Service Advisor

Are you passionate about providing excellent customer service and thrive in a fast-paced automotive environment? We are looking for a Service Advisor to join our team at our Burnley dealership, representing a well-known dealer of new and used vehicles.

Salary & Benefits

•    Basic Salary: £27,000
•    On Target Earnings: £35,000 
•    A great bonus scheme
•    Excellent training and development opportunities
•    Clear career progression pathways
•    Comprehensive company benefits

This is a 42.5 hour per week full time role working Monday to Friday. You will be required to work a Saturday morning once every 3 weeks on a rota. 

Key Responsibilities

•    Act as the first point of contact for customers, providing exceptional service and support.
•    Manage and coordinate vehicle servicing and repairs, liaising with the workshop team to ensure timely completion.
•    Provide accurate estimates and keep customers informed of progress, costs, and any additional work required.
•    Maintain detailed and accurate records, ensuring smooth communication between departments.
•    Promote and upsell services and products to maximise customer satisfaction and dealership profitability.

About You

•    Proven experience in a customer-facing role, ideally within the automotive industry.
•    Strong communication and organisational skills with the ability to manage multiple tasks efficiently.
•    A proactive and positive approach to problem-solving and customer service.
•    Knowledge of automotive servicing and repairs is advantageous but not essential.
•    A valid UK driving license.

Why Join Us?

This is a fantastic opportunity to be part of a dynamic and supportive team where your contributions are valued, and your career ambitions are supported. With realistic earning potential and plenty of development opportunities, this role is perfect for someone looking to excel in their automotive career.

Apply now and become a vital part of our dedicated team in Burnley!