Service Advisor

Service Advisor

Monday-Friday 9:00am-17:30pm (1 in 3 Saturdays 9am-1pm)

Full time permanent 37.5 hours p/w

£28,000-£30,000 DOE

Harlow

Are you ready to be part of an innovative company that's transforming the automotive industry?

Would you like to progress and develop within a business that is growing and expanding?

If so, please read on as our claims team are currently looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities.

What you’ll do:

• Provide accurate claims advice across a variety of products
• Resolve claims across a variety of platforms, telephone, fax, email and online
• Understanding our various customers’ requirements and working with them to ensure they are properly dealt with
• Maintain company service levels
• Provide support to the Sales team by providing accurate and timely information
• Provide professional and friendly service
• Produce reports/spreadsheets on claims issues/queries on request
• Arrange vehicle assessments
• Other reasonable duties as required

Benefits:

• Free Parking
• Hours: Monday to Friday, 09:00am to 17:30pm, with a Saturday 09:00am to 13:00pm (1 in 3)
• Pension: 4% Employee Contribution, 4% Employer Contribution
• Casual Dress code
• Buy additional holidays scheme
• Courses and qualifications to help their employees progress in their careers
• Managerial Courses
• Excellent progression opportunties
• Fully paid training

Interested in knowing more?

CLICK APPLY.