Service Advisor

Job Title: Service Advisor

Salary: £28,500 basic salary plus bonus - OTE £34,000 (Uncapped)

Hours: Monday - Friday 8am - 5:30pm 1 in 4 Saturdays 8:30am - 12:30pm

Hawkfield Recruitment is recruiting for a Service Advisor for an award-winning Dealer Group based in the Shrewsbury area.

Our client is a family-owned dealership based in the Shrewsbury area that has been operating for over 40 years. They are looking for a motivated Service Advisor to join their high-performing team. This is a fast-paced role and a nice, busy aftersales department. The successful candidate will have previous experience within the Aftersales department.

The Service Advisor role requires someone who is well organised, has good attention to detail, is customer-focused, and confident in speaking with people over the phone and face to face. Our client offers a friendly working environment and a supporting team, along with progression opportunities.

Responsibilities of Service Advisor:

• Working alongside technicians to ensure the smooth running of the workshop
• Supporting the aftersales team
• Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and Email
• Loading the workshop diary
• Using Drive/Keyloop/Pinnacle systems
• Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
• Meeting and greeting the customer and identify customers additional needs
• Upselling additional products and services
• Keeping the customer up to date with the progress of their vehicle

What’s on Offer for You!

• 22 days of holiday plus bank holidays to relax and recharge
• Enjoy your birthday off after 1 year of service - because you deserve it!
• Two "magical moments" per year - special perks to celebrate your hard work
• On-site electric charging at subsidized rates - making your commute greener!
• Internal progression encouraged - we invest in your career growth
• Be part of a people-first, staff-centred culture in a family-run business
• Manufacturer training provided!

Please know that once you have applied for the Service Advisor job, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.