Service Advisor

Job Title: Service Advisor

Location: Guildford

Salary: £32,000 basic, OTE £36,000

Hours: Monday to Friday 8am-6pm, 1 in 4 Saturday mornings 8am-12pm

We are recruiting for an experienced Service Advisor to join our client’s main dealer in Guildford.

This is an excellent opportunity to be part of a large aftersales team, working with industry leading brands, and a company that values staff development. This company has been established for over 100 years and has an excellent reputation with their customers.

As a Service Advisor, the main purpose of your role is to maximise Service profitability using sales techniques and deliver excellent service to all customers. Previous motor trade experience is required.

Service Advisor responsibilities will be as follows:

• Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
• Schedule service work to fulfil customer requirements and maximise workshop utilisation
• To ensure the effective use of courtesy vehicles to maximise customer service
• To promote services and products to the customer as appropriate
• To raise job cards in line with manufacturer standards
• To receive completed job cards and inform the customer of the expected completion time and cost involved
• To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
• To give the customer an explanation of the work done and invoice details, ensuring that the correct payment is received prior to the release of the vehicle
• To ensure the full completion of service documentation and maintain accurate customer data
• To ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the Service Manager

Please know that once you have applied for the Service Advisor job, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.