Service Advisor

Service Advisor – Main DealershipLocation: Yeovil
Salary: £31,000 per year basic + OTE £36,500+
Additional Bonus: £25 per service plan sold
Uncapped bonus potential
Job Type: Full-time, Permanent
Schedule: Monday to Friday, 8:00am–6:00pm | 1 in 3 Saturdays required

About the Role We’re looking for an experienced Service Advisor to join a busy, award-winning main dealer aftersales team. If you have a passion for delivering top-level customer service in the motor trade and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

• Greet customers and manage their service and repair bookings
• Communicate vehicle progress updates clearly and professionally
• Explain vehicle faults and recommended repairs in a confident, easy-to-understand way
• Upsell service plans and repairs where appropriate
• Handle customer concerns to achieve positive outcomes
• Ensure a seamless, premium experience throughout the customer journey

Required Experience

• Minimum 2 years experience as a Service Advisor in a main dealership
• Strong customer service and communication skills
• Ability to work under pressure and manage multiple tasks
• Full UK Driving Licence (required)
• Right to work in the UK (required)

Benefits

• Health Cash Plan – GP access, dental/optical cashback, mental health support
• Car Lease Scheme – new car from £209/month
• Employee Discounts – on vehicle purchase, MOT, servicing, parts and accessories
• Pension Scheme – with company contributions
• Life Assurance
• 30 Days Annual Leave – including bank holidays
• Cycle to Work Scheme
• Flu Vaccinations (Paid)
• Refer-a-Friend Bonus – up to £2,000
• Local Discounts – gyms, restaurants, and retail
• Regular Social Events – team-building, nights out, etc.
• Ongoing training and clear career progression opportunities

Why Join Us? You’ll be part of a respected, customer-focused dealership group with a strong reputation in the motor trade. We invest in our people and offer clear development pathways through manufacturer training and in-house support.

Apply Today If you’re a confident, motivated, and experienced Service Advisor ready to progress your career, apply now to join our growing team.