Service Advisor

Role:

As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services. You’ll use your customer relations skills to ensure high-quality service delivery, maintain excellent customer satisfaction and foster long-term relationships.

Responsibilities:

• Greet customers promptly and professionally, listening carefully to their concerns and service needs
• Document vehicle issues, maintenance requests, and customer information accurately in the Dealer Management System
• Provide clear explanations of required repairs, service options, and associated costs
• Prepare and present service estimates, obtain approvals, and maintain detailed records
• Coordinate with technicians to ensure timely completion of work orders
• Monitor repair progress and keep customers updated throughout the service process
• Review final invoices with customers and explain all charges and completed work
• Handle customer inquiries, complaints, or concerns with professionalism and empathy
• Promote additional services, maintenance plans, or vehicle care products where appropriate
• Ensure compliance with company policies, safety regulations, and quality standards

Minimum Skills & Qualifications:

• Be over 21 and held a Full UK Drivers Licence for 2 years (for insurance purposes)
• Prior experience in an automotive service, customer service or related role
• Sound understanding of automotive systems and repair processes
• Ability to explain technical information n a clear, customer friendly way
• Strong communication and interpersonal skills
• Proficiency with service management software and MS Office Suite

Desirable Skills & Qualifications:

• Confidence to upsell services and products when appropriate
• Understanding of FCA principles of Treating Customers Fairly to deliver good customer outcomes

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.  

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer:

• Highly competitive salary, increasing as you progress through your Porsche training and accreditation
• OTE bonus of 35% of your basic salary, paid monthly
• Option of a VW Group Vehicle at a preferential leasing rate
• 33 days holiday, with extra for long service
• Fixed hours each week - Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body - your voice at work

Centre:
Porsche Centre East London, is located opposite Gallions overground train Station (DLR) which you can easily reach from Custom House (Elizabeth Line). With free onsite parking and a short walk to Co-op and Starbucks. It’s also a five-minute walk from SportsDock – multi-use sports complex and Galyons Royal Dock – offering coffee shops and restaurants.

Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.