Job:Service Advisor
Salary: Circa £34,000 + Bonus | OTE Circa £40,000
Full‑time, Permanent
Hours: Monday–Friday + Saturday mornings on a rota basis
Locations: Slough, SL1
About Our Client
Our client is a highly successful, privately owned automotive group with over 650 employees across multiple locations. For more than 20 years, they have partnered with leading global brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, Å KODA and Kia.
They pride themselves on their strong team culture, commitment to excellence, and the supportive, inclusive environment they have built. Every employee has access to award‑winning learning programmes, including their own training academy and development opportunities with major brand partners.
With the automotive industry rapidly evolving — especially in Electric Vehicles — this is an exciting time to join them.
The Role:
As a Service Advisor, you will be the key link between customers and the workshop team. You’ll ensure that every customer receives an exceptional service experience from booking to collection.
No previous automotive experience? No problem.
If you’re customer‑focused, proactive and enjoy a varied day, full training will be provided.
Key Responsibilities
Booking customer vehicle service appointments via phone and email
Providing clear advice on recommended repairs and additional work
Acting as the main point of contact throughout the customer’s visit
Updating customers on progress and discussing repair findings
Creating accurate invoices and explaining completed work
Proactively rebooking customers for future servicing or maintenance
About You
To be successful, you’ll bring:
Strong customer service and upselling skills
Confidence communicating with a wide range of customers
The ability to manage your own workload and deadlines
A positive, proactive attitude to delivering great service
Automotive experience is helpful but not essential — full training is available.
What’s in It for You?
Our client offers a wide range of benefits, including:
Access to an in‑house training academy
Training via The Volkswagen National Learning Centre
Clear career progression across multiple brands and sites
Electric Vehicle training (Levels 1–4 depending on role)
High street discounts
Wellbeing portal and employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Pension, life assurance, generous holidays, cycle to work scheme
Benefits
Access to an in‑house training academy
Training via The Volkswagen National Learning Centre
Clear career progression across multiple brands and sites
Electric Vehicle training (Levels 1–4 depending on role)
High street discounts
Wellbeing portal and employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Pension, life assurance, generous holidays, cycle to work scheme
Apply Now
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