Service Advisor

Service Advisor

Salary: £30,300 per annum + quarterly bonus

Hours:

* Monday to Friday: 8:00am – 5:00pm

* Alternate Saturdays: 8:00am – 12:00pm

Holiday Entitlement:

* 25 days annual leave plus Bank Holidays

The Role

We are looking for a professional and organised Service Advisor to join a busy service department. This is a customer-facing position where you will act as the key point of contact between customers and the workshop team, ensuring a smooth and efficient service experience from booking through to completion.

Key Responsibilities

* Booking vehicles into the workshop and scheduling service appointments

* Raising and processing job cards accurately

* Updating customers on vehicle progress and repair status

* Handling customer enquiries both over the phone and in person

* Producing invoices and ensuring all documentation is completed correctly

* Assisting with payroll/wages administration where required

* Providing excellent customer service at all times

* Liaising with technicians and workshop staff to ensure work is completed efficiently

* Maintaining accurate records using internal computer systems

About You

The ideal candidate will have previous experience within an automotive, commercial vehicle, or similar service environment and be confident managing a variety of administrative and customer service tasks.

Essential Skills & Experience

* Previous experience in a Service Advisor, Service Administrator, or similar role

* Strong customer service and communication skills

* Confident and professional telephone manner

* Good computer literacy and administration skills

* Experience with invoicing and job card processing

* Ability to work efficiently in a fast-paced environment

* Well organised with strong attention to detail

If you are a customer-focused individual with strong administration skills and experience within the automotive industry, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed