Service Advisor

Service Advisor

Salary: £28,000 - £30,000 Basic + Uncapped OTE £35,000+
Location: Ebbsfleet
Hours: Monday to Friday, 8:00am - 5:30pm (No Weekends)
Benefits:

Uncapped monthly bonus (£300 - £1,000+ per month)
24 days holiday plus Bank Holidays
Company pension scheme
Free on-site parking
Car rental scheme available after successful probation
Excellent career progression opportunities within a large dealership groupAre you passionate about cars and delivering exceptional customer service?

Whether you have previous Automotive experience, strong mechanical knowledge, or you're currently working within the motor industry and looking for your next challenge, this is a fantastic opportunity to join a highly successful dealership that combines the stability and benefits of a large dealer group with the supportive culture of a close-knit team.
With just 18 employees on site, you'll enjoy a genuine family feel where your contribution is valued, your development is supported, and your career progression is encouraged.
This is a fast-paced and rewarding role that would suit a highly organised individual who thrives on multitasking, building customer relationships, and delivering an outstanding customer journey from start to finish.

The Role

As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently while providing exceptional levels of customer care.

Key Responsibilities:

Meeting and greeting customers in a professional and friendly manner
Taking inbound calls and responding to customer email enquiries
Booking vehicles in for servicing, maintenance and repair work
Preparing job cards and raising workshop bookings
Providing customers with accurate estimates and discussing pricing
Liaising with technicians and the workshop team regarding vehicle progress
Keeping customers updated throughout the repair process
Explaining completed work and handing vehicles back to customers
Identifying opportunities to upsell service plans, maintenance packages, wear and tear items and additional repair work
Managing warranty and service documentation where required
Resolving customer queries and ensuring a high level of customer satisfaction
Maintaining accurate customer and vehicle records using Pinnacle and One Link systems
Supporting the achievement of departmental targets and CSI scoresAbout You

We are keen to speak with candidates who have:

Previous experience as a Service Advisor, Aftersales Advisor, Customer Service Advisor or similar automotive role
A genuine passion for the motor industry
Good mechanical or vehicle knowledge
Excellent communication and relationship-building skills
Strong organisational and administration abilities
The ability to work efficiently in a busy environment and manage multiple tasks
A positive, proactive and customer-focused attitude
Experience using dealer management systems such as Pinnacle, One Link or similar would be advantageousWhat's in it for You?

This is a rare opportunity to join a dealership that genuinely values its employees. You'll benefit from the backing of a large, successful dealer group while working within a supportive and welcoming team environment. In return for your hard work, you'll receive a competitive salary, uncapped earning potential, excellent benefits and genuine opportunities to progress your career.
Apply today to find out more.

Contact (email address removed) Recruitment (phone number removed) option 2
Only candidates based in UK and eligible to work in UK are allowed