Service Advisor

Company: Van Mossel Breeze

Role: Service Advisor

Basic & OTE: £30,000 to £39,000 per annum (uncapped)

Location: Volkswagen Passenger Car, Poole

Job type: Permanent, full time

Are you passionate about providing exceptional customer service?

Ready to drive your career forward with one of the world’s most iconic automotive brands?

Our Volkswagen Passenger Car showroom in Poole has a fantastic opportunity for a Service Advisor to join our successful team.

This is your chance to step into a role where your talent for providing excellent customer service and personal drive aren’t just welcomed- they’re celebrated and rewarded!

Why join Van Mossel?

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.

Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.

At Van Mossel Breeze, we believe it’s our people who set us apart and drive our company forward as we continue to grow. If you’d like to be part of our journey, you will receive an excellent benefits package that includes:

• A competitive remuneration package

• A vibrant and professional working environment

• Comprehensive and continuous branded training

• Contributed Company pension scheme

• Life assurance scheme

• Contributed car benefit scheme

• Cycle to work scheme

• Free physio & chiropractic services

• Staff referral scheme

• 24/7 Health & Wellbeing support

• Enhanced maternity and paternity leave

• Discount on parts and labour at any of our dealerships

• 50% off PURE gym membership

• 50% off campervan hire through Breeze Campers

• 32 days annual leave, including bank holidays

• Extra annual leave, given on length of service (uncapped)

Package:

• Operating hours: Monday to Friday: 8.00am - 6.00pm (NO WEEKENDS)

• Salary: Basic £30,000 to £32,000 (DOE) / £7,200 OTE - uncapped!

We’re Looking For:

• Experience as a senior service advisor, main dealer experience would be an advantage

• Possess good technical knowledge with ability to answer customer queries

• Ability to multitask and use your own initiative when faced with challenges

• Excellent communication and computer skills

• Impressive organisational skills

• Ability to thrive within a team

• Extensive knowledge of CDK desirable, although training will be given

• Professional and courteous manner

Job Description:

• Pro-actively contact customers with progress of work updates

• Provide customer estimates according to company policy on schedules, time and pricing

• Notify customers promptly of completion of work

• Ensure customer awareness of all products and services available

• Produce invoices of work carried out

• Upsell various products

• Advise customers of necessary repairs

  
  

Joining Van Mossel Breeze will provide a challenging and rewarding role with plenty of room for self-development, in line with the Van Mossel motto ‘Driven. By you. For you.’

Does this sound like the company for you?

Apply now – we look forward to meeting you!